Molly Bray
Bristol
Summary
Dynamic and adaptable professional with a strong foundation in communication, customer-focused service delivery, and collaborative teamwork. Demonstrates exceptional time management, organisation, and prioritisation skills, ensuring effective performance under pressure to meet deadlines. Proficient in handling confidential data with accuracy and maintaining detailed records. Committed to leveraging problem-solving abilities and decision-making skills to enhance operational efficiency. Career aspirations include advancing within a role that values IT literacy and continuous learning.
Overview
4
4
years of professional experience
Work history
Receptionist / Administrator
Nightingale Valley Practice
Bristol
2025.07 - 2026.01
- Managed high volumes of enquiries, maintaining professionalism throughout all interactions.
- Optimised customer satisfaction by effectively addressing front desk enquiries.
- Coordinated appointments and ensured accurate maintenance of patient records.
- Liaised with clinical and administrative teams to enhance workflow processes.
- Facilitated prompt resolution of complaints through meticulous tracking until fully addressed.
- Provided empathetic support to service users during peak periods, ensuring needs were met.
- Managed phone calls to promote effective communication flow within the company.
- Upheld confidentiality while handling sensitive information according to best practices.
Emergency Services Dispatcher
South Western Ambulance Service NHS Foundation Trust
Bristol
2023.07 - 2025.07
- Managed high-volume emergency and urgent calls while accurately documenting critical information.
- Prioritised life-threatening incidents in time-sensitive situations for effective response.
- Communicated calmly and clearly with callers and operational teams in fast-paced environment.
- Demonstrated adaptability across diverse call situations to ensure effective management.
- Enhanced caller experience by employing empathetic communication techniques.
- Collaborated closely with team members to achieve common objectives.
- Maintained quality assurance by adhering strictly to established procedures and guidelines.
- Maintained high level of accuracy to provide correct information.
Support Worker / Healthcare Assistant
University Hospitals Bristol and Weston NHS Foundation Trust
Bristol
2022.04 - 2023.07
- Monitored and documented client behaviours and activities to support effective care plan management.
- Oversaw individual needs and escalated concerns to ensure compliance with safety protocols.
- Facilitated community involvement opportunities to encourage social integration.
- Provided companionship during outings to enhance clients' active social lives.
- Built strong relationships with patients through compassionate care and rapport building.
- Engaged with individuals using excellent communication and interpersonal skills.
Education
OCR Level 3 Cambridge Technical Diploma - Health and Social Care
St Brendan’s Sixth Form College
Bristol 09/2020 - 05/2022
GCSEs -
Oasis Academy Brislington
09/2015 - 09/2020
Skills
- Excellent verbal and written communication
- Customer-focused support and service delivery
- Time management, organisation, and prioritisation
- Working effectively under pressure to meet deadlines
- Sound problem-solving and decision-making skills
- Confidential data handling and accurate record keeping
- Strong attention to detail and data accuracy
- Collaborative teamwork across departments
- Professional telephone and in-person communication
- Adaptable, quick to learn, and IT literate
References
Available upon request.
Timeline
Receptionist / Administrator
Nightingale Valley Practice
2025.07 - 2026.01
Emergency Services Dispatcher
South Western Ambulance Service NHS Foundation Trust
2023.07 - 2025.07
Support Worker / Healthcare Assistant
University Hospitals Bristol and Weston NHS Foundation Trust
2022.04 - 2023.07
OCR Level 3 Cambridge Technical Diploma - Health and Social Care
St Brendan’s Sixth Form College
09/2020 - 05/2022
GCSEs -
Oasis Academy Brislington
09/2015 - 09/2020