Molly Bayliss

Price changes/updates can be triggered by external suppliers, Co-Op Group or the buying team. These come in various forms such as email or a B2B portal where the list of changes to a product can be exported, manipulated and re uploaded to bulk update product information to the master list.

Key responsibilities include:

• Data integrity and accuracy
• Data manipulation through excel and updated into a system which is store friendly
• Adher to regulatory standards and internal bilaws for products
• Keep all product data relevant (POS, VAT rates, promotion periods, shelf life)
• Communicating with the merchandising and buying team within

the commercial to maintain up to date pricing and promotions.

• Developed relationships with suppliers; ensured smooth operations via email.
• Enhanced processes with the introduction of new software tools for a variety of different order types.
• Processed purchase orders to ensure timely replenishment of stock across all food branches.
• Collaborated on cross-functional teams, to ensure quick response time on query's from stores and suppliers.

• Managed high volume of inbound calls and live chats, ensuring swift response times to queries around bills.
• Coordinated with team members and further business teams for customer service delivery.
• Increased customers on payment plans through exceptional customer service skills.
• Adhered to strict regulatory guidelines during customer interactions.
• Assisted in training new staff members in a supportive manner.
• Handled sensitive personal data under data protection laws.

• Served customers front of house and on the bar to promote a friendly atmosphere.
• Handled cash transactions.
• Responded to query's via social media
• Promoted events via social media platform's along with the company's head office to enhance public imagine across all venues.