Mollie Ntshabele
Slough
Summary
Experienced professional with a strong foundation in project management and client relationship management, adept at task prioritisation and communication strategies. Demonstrates expertise in workflow optimisation, analytical problem solving, and cross-team collaboration to drive successful outcomes. Skilled in scope defining, procurement and purchasing, with proficiency in Gantt chart creation for effective project planning. Committed to enhancing customer relationships and mitigating risks to achieve organisational goals.
Overview
9
9
years of professional experience
Work history
Project Coordinator
AMS
09.2024 - 02.2026
- Coordinated schedules, meetings, and communications across multiple teams to enhance project operations.
- Maintained comprehensive project documentation to support senior management in tracking progress.
- Tracked tasks and followed up on deliverables to assist team members in meeting deadlines.
- Prepared reports and presentations for stakeholders to enable informed decision-making.
- Utilized project management software to organize workflows and monitor task completion efficiently.
End of Contracts
Yellowbricks
Slough, Berkshire
04.2024 - 09.2024
- Conduct thorough reviews of contract terms and ensure compliance with all legal and company-specific requirements.
- Managed to process over 35 contract termination, including documentation, notifications, and closure procedures daily.
- Coordinate with relevant departments to ensure seamless transition and resolution of outstanding obligations or issues.
- Using CRM such as SAP Finance, Salesforce, and Leasing Contract Management.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Office Angels
11.2023 - 09.2024
- Implemented data-driven scheduling strategies to optimize receptionist workflow and enhance efficiency.
- Utilized analytics tools to analyze visitor data, providing insights for improved customer service.
- Employed data analytics techniques to track appointment bookings, ensuring optimal resource allocation.
Account Manager
Fidelity Group
06.2023 - 11.2023
- Implemented data-driven strategies as Account Manager at Fidelity Group, leveraging CRM and Power BI to analyze client accounts, enhance relationships, and drive revenue growth.
- Established robust client relationships, collaborating closely with technical teams to ensure seamless integration of analytics solutions, resulting in revenue growth.
- Managed over 100 customer calls per day
- Identified and capitalized on upselling opportunities while optimizing infrastructure for enhanced cost-effectiveness and efficiency.
- Assured timely delivery of products and services to meet customer expectations.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Monitored competitor activity, staying ahead in the market competition.
- Negotiated contracts to secure profitable deals.
- Conducted market research to stay abreast of industry trends.
Bar staff member
Smokey Joes
09.2021 - 02.2023
- Facilitated cash handling operations while supporting customers in a busy bar and cloakroom setting.
- Assisted in enhancing online presence through social media management and Canva skills.
- Prepared seasonal drinks and cocktails to ensure guest satisfaction.
Sales and Marketing
Juss Marketing
06.2022 - 08.2022
- Spearheaded successful marketing campaigns leveraging data-driven insights to promote adoption of new tech startup software, implement discount strategies, and optimize upselling opportunities.
- Demonstrated leadership in team recruitment via data analytics platforms like Indeed and social media, alongside efficient appointment management and communication skills tailored for diverse stakeholders.
Business development executive
Edited
02.2022 - 04.2022
- Leveraged CRM best practices and sales engagement platforms to optimize data-driven outreach strategies, enhancing lead generation and conversion rates.
- Applied data analytics techniques to refine cold calling, video prospecting, and email campaigns, resulting in more targeted and effective communication with prospects.
- Developed and implemented data-driven qualification frameworks and objection handling strategies, improving efficiency and effectiveness in the sales process for data analytics solutions.
Customer Service Advisor
Thames Water
02.2019 - 09.2021
- Achieved above-average call resolution rates and adherence to service level agreements (SLAs), demonstrating strong analytical skills in handling customer queries effectively.
- Utilized CRM software proficiently to accurately record and analyze customer interactions, contributing to data-driven insights for optimizing customer service strategies.
- Consistently met and exceeded daily call targets, showcasing a data-driven approach in managing inbound and outbound calls, and leveraging metrics to drive performance improvements.
Sales Advisor
River Island
06.2017 - 02.2019
- Exceeded sales targets by 15% through customer insights-driven recommendations, showcasing data-driven decision-making skills.
- Applied leadership in deliveries and visual merchandising, translating to data-driven strategies for optimizing product placement and sales.
- Trained 10 team members in cash handling and systems operations, highlighting expertise in data-driven training methodologies for enhanced operational efficiency.
Education
Level 3 Fashion Design - Uxbridge, HIL
Uxbridge College
Uxbridge, HILLevel 2 Art and Design - Uxbridge, HIL
Uxbridge College
Uxbridge, HILHigh School Diploma - GCSE
Beechwood School
Slough09.2009
Skills
- Project management
- Client relationship management
- Task prioritization
- Communication strategies
- Workflow optimization
- Cross-team collaboration
- Scope definition
- Procurement and purchasing
- Gantt chart creation
- Customer relations
- Risk mitigation
Accomplishments
- Visual merchandising - Merchandising shop windows and shop floors to maximize sales opportunities and highlight promotions and new products
- CloudAcademy Level 4 Software Development, The opportunity to build new tech skills and secure a fast-track route into a tech career by learning programming with Python, Microsoft Azure, SQL and DevOps. Software development principles and frameworks The Software Development Lifecycle Planning and delivering products through Agile Scrum.
- Cambridge Spark Level 3 Data Skills, Learn essential digital tools including Excel, Power BI, SQL, and Python. Gain skills in data analysis, visualization, and storytelling, empowering you to make informed decisions.
Timeline
Project Coordinator
AMS
09.2024 - 02.2026
End of Contracts
Yellowbricks
04.2024 - 09.2024
Receptionist
Office Angels
11.2023 - 09.2024
Account Manager
Fidelity Group
06.2023 - 11.2023
Sales and Marketing
Juss Marketing
06.2022 - 08.2022
Business development executive
Edited
02.2022 - 04.2022
Bar staff member
Smokey Joes
09.2021 - 02.2023
Customer Service Advisor
Thames Water
02.2019 - 09.2021
Sales Advisor
River Island
06.2017 - 02.2019
Level 2 Art and Design - Uxbridge, HIL
Uxbridge College
Level 3 Fashion Design - Uxbridge, HIL
Uxbridge College
High School Diploma - GCSE
Beechwood School