Mojoyin Oyadiran
Glasgow City
Summary
An expert relationship builder with numerous years of strong experience in client and customer facing environments. Able to communicate with both internal and external stakeholders of any seniority level whilst quickly understanding and analyzing data to find appropriate solutions. Adaptable, pro-active and highly motivated; ability to improve revenue expansion and customer retention, as shown by previous experience of working in an environment with increasing revenue of over £3 million. Committed to utilizing this skillset alongside experience listed below in an exciting and progressive role within the fintech industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Global Revenue Operations Manager
RevApt
09.2024 - Current
- Created a data-backed customer segmentation and health scoring system projected to reduce churn by up to 25% within the first 6 months of launch.
- Designed and documented an onboarding framework forecasted to cut time-to-value by 50% for new users.
- Built a cross-functional GTM model that supports seamless collaboration between sales and customer success, enabling early lifecycle revenue expansion.
- Established partnership workflows with HR platforms and business tools to enhance RevApt’s integration readiness for enterprise clients.
- Developed RevApt’s end-to-end revenue operations framework, ensuring full alignment between sales, marketing, and customer success ahead of product launch.
- Designed scalable customer onboarding and engagement playbooks tailored to different client tiers to enable rapid adoption and long-term retention.
- Built RevApt’s early customer success performance metrics, including customer health score logic, churn risk detection triggers, and CS-led expansion workflows.
- Spearheaded the implementation of RevApt’s CRM and RevOps tech stack (HubSpot, Notion, Airtable) and designed dashboards to track retention, adoption, and feedback.
- Collaborated with Product and Engineering to embed customer feedback loops and optimize the client journey pre- and post-launch.
- Mapped out lifecycle revenue strategies for pilot users and early adopters, defining customer segmentation and engagement milestones.
- Led cross-functional teams to streamline global revenue forecasting processes.
- Developed and implemented strategies to enhance operational efficiency across multiple regions.
- Analyzed market trends to inform pricing strategies and optimize revenue generation efforts.
Customer Success Account Manager
Dell Boomi
02.2022 - Current
- Key focus on building loyalty, helping to ensure longevity of clients
- Presenting product information and addressing customer issues in a prompt manner to ensure satisfaction
- Supporting the sales team with upsells and renewals and devising innovative ways of communicating and collaborating to achieve higher results across the business
- Overseeing onboarding and upselling services to customers, ensuring everything was done correctly, adhering to guidelines
- Managing a project that focused on delivering value faster to customers, meticulously exploring each avenue of the project; finance, people, timeframes and forecasted results
Account Manager
PaymenteSense
09.2021 - 02.2022
- Utilised meticulous organisation to coordinate business beneficial meetings with retail merchants in order to build trusting relationships with longevity
- Completed effective and seamless demonstrations of products to support the generation of new business
- Ensured any reports and records kept were securely stored and highly detailed to enable analysis and help with forecasting and future business activity
- Negotiated contracts and payment packages, ensuring targets were consistently hit within tight deadlines
Head of Sales and Account Management
Sure Group (SureGifts, SureRemit & SureCredit)
09.2018 - 02.2021
- Devised and implemented process that enhanced customer account productivity, increasing revenue by $200,000 and signed up 54 retail merchant partnerships in two months
- Implemented innovative, organic lead generation strategy, helping to improve company revenue from $200,000 to $3 million
- Utilised a personable and highly effective negotiating method to sell employee reward software solutions to global businesses including Unilever, Nestle, PZ Cussons, LNG, Total E&P, BAT, PWC, Diageo, EY, Maersk, and Lesaffre
- Won business with international clients by negotiating complex deals, including conversations with non-English speakers
- Worked towards highly competitive targets, hitting and exceeding these targets consistently by utilising sales analytics, a highly communicative and collaborative approach as well as sheer grit and determination
- Created marketing automation tools used for improving lead generation, resulting in signing up 85 new B2B clients
- Monitored and organised Customer Relationship Management Systems to ensure information was kept relevant and updated
Education
Master of Science - Marketing Management
University of Stirling
Stirling, United Kingdom02-2022
B.A - Communication and Language Arts
University of Ibadan
No Degree - Product-led Growth(focus On Customer Expansion)
Product-led Growth
United States Of America05-2022
Skills
- Strategic relationship management
- Customer Lifecycle and Success Planning
- Data-Driven Decision Making
- Cross-Functional Collaboration, B2B SaaS/Fintech Expertise
- Customer Retention and Growth Tactics
- Project Management
- Stakeholder Management
- Adaptability
- Growth Mindset
Accomplishments
- As an Account Manager at SureGroup(A Fintech Company), I won and expanded accounts in multinationals like Unilever, British American Tobacco, Total E&P, Maersk, Liquefied Natural Gas, Nestle, Jumia, Andela.
- Grew the Payment's arm of SureGroup from $200,000 to £3 million without marketing spend, just pure strategy, resulting hacking and hustle
- Built a strong network of Ideal Customer Profile of Human resources Managers to help me achieve exceptional revenue expansion.
- At Dell-Boomi Exceeded expectations by going beyond expanding current customer accounts to re-activating churned customers who were still a good fit.
Certification
Product Led Growth Certified
Extra Curricular
Organising Committee Member, PWR (Professional Women Roundtable) Sep 2016 – Sep 2020 The PWR provides extensive networking and leadership skills training alongside both educational and personal growth opportunity to a diverse group of female business leaders. My work involves coordinating monthly networking events, collaborating with the organising committee to present the best opportunities. I also manage social channels for the network, increasing engagement, visibility and creating content to promote various events.
NEGOTIATION
Years of proven experience in negotiating complex deals with clients of different sizes. Able to quickly establish needs and expectations and relate concepts to clients issues in order to find solutions.
COMMUNICATION
Ability to adjust to suit any scenario and communicate complex data in simplified ways, suitable for any stakeholder. Able to connect with people across a multitude of platforms using a personable, yet firm tone.
TECHNOLOGY
Strong understanding and knowledge of a variety of technology platforms with a particular interest in SaaS, and fintech industries. Able to use my passion for the sectors to drive results and superior client/customer service.
CLIENT MANAGEMENT
Meticulous analysis of client accounts in order to provide superior data and results. Creative solutions and strong collaboration enable relationships built on trust to thrive and solidify resulting in increased future business.
EARLIER CAREER
- Business Development Manager, Wedding Shop Africa Sep 2016 – Sep 2018
- Business Development Associate, Careers24 Nigeria Mar 2016 – Sep 2016
- Customer Service Representative, Jumia Oct 2014 – May 2015
- Graduate Trainee, Access Bank Jun 2014 – Sep 2014
- Research Assistant, Nigerian Institute of Social and Economic Research Mar 2012 – Feb 2013
- Creative Manager, Mojola Entrepreneurial Academy Mar 2010 – Jun 2014
Timeline
Global Revenue Operations Manager
RevApt
09.2024 - Current
Customer Success Account Manager
Dell Boomi
02.2022 - Current
Account Manager
PaymenteSense
09.2021 - 02.2022
Head of Sales and Account Management
Sure Group (SureGifts, SureRemit & SureCredit)
09.2018 - 02.2021
B.A - Communication and Language Arts
University of Ibadan
Master of Science - Marketing Management
University of Stirling
No Degree - Product-led Growth(focus On Customer Expansion)
Product-led Growth
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