Moji Shanbeh
London
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Assistant manager
The Sumner
London
12.2019 - Current
- Managed maintenance tasks, ensured a clean and hospitable environment for guests.
- Monitored inventory levels; ordered supplies as necessary to prevent stockouts.
- Trained new staff for enhanced service delivery.
- Collaborated closely with the Hotel Manager on strategic planning sessions.
- Enhanced team productivity by promoting a positive work environment.
- Oversaw room allotment, accommodated clients' special requests whenever possible.
- Coordinated reservations for improved customer satisfaction.
- Improved guest relations with effective communication and problem-solving skills.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Stored cash floats and delivered secure banking procedures.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Monitored and enforced compliance with company policies and procedures.
Analyst
Center for Geopolitics & Security in Realism Studi
London
12.2016 - 12.2019
- Conducted comprehensive analysis of political situations to inform policy recommendations.
- Contributed well-researched insights to high-level policy discussions.
- Devised efficient systems for organising and archiving political documents.
- Established a professional network with esteemed researchers and scientists.
- Enhanced understanding of international relations through rigorous research.
- Collaborated with team members to elevate quality of analytical reports.
- Pursued professional development through conferences and specialised training.
- Conducted detailed country profiles, assisting in the formation of diplomatic strategies and tactics.
- Analysed complex data sets to derive meaningful conclusions regarding political landscapes abroad.
- Enhanced international relations by conducting in-depth research on global affairs.
Pharmacy sales assistant
X-Pharm
London
11.2012 - 02.2013
- Aided elderly or disabled customers with their purchases, demonstrating commitment to inclusive service.
- Collaborated closely with other healthcare professionals to provide comprehensive patient care.
- Handled cash transactions accurately, enhancing the store's reputation for reliability.
- Assisted customers with product selection, improving their shopping experience.
- Answered customer queries promptly, ensuring their needs were met swiftly.
- Worked under pressure during busy periods without compromising quality of service.
- Provided excellent customer service to ensure repeat business.
Sales assistant
Global talk
London
05.2006 - 11.2012
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers with product selection for optimal satisfaction.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Master of Arts - Political Economy and International Politics
Kingston University
London 09.2012 - 08.2015
Skills
- Visualisation and reporting techniques
- Advanced analytics
- Financial reporting
- Statistic analysis
- Report-writing
- Policy development
- Policy improvements
- Relationship Management
Languages
English
Fluent
Persian
Native
References
References available upon request.
Timeline
Assistant manager
The Sumner
12.2019 - Current
Analyst
Center for Geopolitics & Security in Realism Studi
12.2016 - 12.2019
Pharmacy sales assistant
X-Pharm
11.2012 - 02.2013
Master of Arts - Political Economy and International Politics
Kingston University
09.2012 - 08.2015
Sales assistant
Global talk
05.2006 - 11.2012