Moira Kennedy
Telford ,Shropshire
Summary
A resourceful professional with exceptional problem-solving abilities and a proven track record in quality assurance. Demonstrates strong leadership, team-building expertise, and effective communication skills, ensuring seamless collaboration and operational efficiency. Calm under pressure and committed to delivering high-quality results, with a focus on continuous improvement and achieving organisational goals.
Overview
49
49
years of professional experience
6
6
years of post-secondary education
Work history
Responsible Individual
C&C Unique Care Solutions
Burntwood, Staffordshire
11.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Oversaw daily operations to achieve high productivity levels.
Registered manager
Nirmal Homes
Grays, Thurrock
12.2019 - 09.2024
- Collaborated with multidisciplinary teams, resulting in coordinated care provision.
- Conducted risk assessments to uphold safety standards.
- Led team meetings, fostering open communication and collaboration.
- Recruit qualified staff for optimal team performance.
- Enhanced staff performance by conducting regular training sessions.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Fostered a positive working environment through effective conflict resolution strategies.
- Managed budgets to maintain financial viability of the Home.
- Maintained detailed records to ensure accurate documentation of care provided.
- Coordinated with external agencies for comprehensive support services for the young people..
Support worker
JN Recruitment
Walsall
02.2018 - 12.2019
- Prepared nutritious meals that met special dietary needs of clients.
- Provided transportation for medical appointments, ensuring timely arrival.
- Assured safety measures were met to prevent falls or accidents.
- Participated in regular team meetings, enhancing quality of care provided.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Provided companionship during outings contributing to an active social life for clients.
- Completed housekeeping tasks resulting in a clean, safe home environment.
Registered manager
First Blue Health Care Limited
Dunston, Staffordshire
02.2018 - 03.2019
- Investigated complaints thoroughly, resulting in improved customer relations.
- Recruit qualified staff for optimal team performance.
- Implemented quality control protocols for improved service delivery.
- Collaborated with multidisciplinary teams, resulting in coordinated care provision.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Fostered a positive working environment through effective conflict resolution strategies.
- Developed care plans for optimised outcomes.
- Led team meetings, fostering open communication and collaboration.
- Coordinated with external agencies for comprehensive support services.
- Nurtured relationships with family members, ensuring their involvement in care planning.
- Enhanced staff performance by conducting regular training sessions.
- Improved operational efficiency with effective resource allocation.
- Maintained detailed records to ensure accurate documentation of care provided.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Attended regular training to develop expertise in people management and care service provider regulations.
Registered manager
Cove Care Limited
Wolverhampton, West Midlands
02.2010 - 10.2017
- Investigated complaints thoroughly, resulting in improved customer relations.
- Collaborated with multidisciplinary teams, resulting in coordinated care provision.
- Bolstered patient satisfaction by addressing concerns promptly and effectively.
- Improved operational efficiency with effective resource allocation.
- Upheld high standard of confidentiality at all times.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Fostered a positive working environment through effective conflict resolution strategies.
- Coordinated with external agencies for comprehensive support services.
- Managed budgets to maintain financial viability of the Home.
- Ensured compliance with regulatory standards to maintain registration status.
- Conducted risk assessments to uphold safety standards.
- Enhanced staff performance by conducting regular training sessions.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Maintained detailed records to ensure accurate documentation of care provided.
- Led team meetings, fostering open communication and collaboration.
- Developed care plans for optimised outcomes.
- Recruit qualified staff for optimal team performance.
- Line managed 9 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
Night time supervisor
Asda
Telford, Telford and Wrekin
02.2003 - 08.2010
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied positive customer service approach to increase satisfaction levels.
Deputy manager
Castle Care
Northampton, Northamptonshire
08.2000 - 12.2009
- Implemented effective staff training programmes for improved performance.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Streamlined administrative functions to enhance efficiency.
- Provided guidance to junior staff, fostering professional growth and development.
- Facilitated staff meetings, leading to improved collaboration.
- Managed daily operations for smooth running of the home.
- Assisted in budget management to control costs effectively.
- Enforced company policies for a safe and productive work environment.
- Coordinated with different departments, ensuring seamless communication flow.
- Supervised team members for optimal task completion.
- Conducted performance evaluations, enhancing individual employee development.
- Collaborated with the manager to achieve organisational goals.
- Boosted team morale through effective communication and feedback systems.
- Oversaw project execution, ensuring timelines were met efficiently.
Call centre agent
Scoot
Telford, Telford and Wrekin
01.1990 - 02.1994
- Documented all phone interactions for record keeping and quality control purposes.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Improved team productivity through effective collaboration and teamwork.
- Increased client trust by providing accurate product information.
- Managed high volume of inbound calls, ensuring swift response times.
- Streamlined communication with customers to understand needs better.
- Facilitated positive customer experiences with attentive service.
- Conducted market research surveys over the phone to gather valuable consumer insights.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Assisted in training new staff members, fostering a supportive work environment.
- Used persuasive selling techniques to promote company products and services successfully.
Packer
Plastwrap
Telford, Telford and Wrekin
09.1982 - 09.1990
- Employed detailed record-keeping strategies for tracking shipped items efficiently.
- Enhanced productivity with efficient arrangement and sealing of packages.
- Streamlined warehouse operations through meticulous sorting of merchandise before packing.
- Utilised latest packing methods to minimise breakage during transit.
- Ensured safe transportation by properly securing packages on pallets.
- Consistently checked inventory levels, ensuring sufficient stock for packing tasks.
- Worked diligently to maintain cleanliness and organisation in the warehouse environment.
Packer
Polar fish
Aberdeen, Aberdeen City Scotland
06.1976 - 05.1982
- Applied labels to packaged goods, increasing accuracy during shipping process.
- Ensured correct product counts per package, improving overall efficiency in the supply chain process.
- Involved in regular stocktakes to ensure accurate inventory control.
- Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
- Completed work following safety rules for best working practices.
- Cleaned and tidied work areas to meet inspection requirements.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Education
NVQ Level 3 - Caring for children and young people
City and Guilds
Shrewsbury, Shropshire 03.2003 - 10.2004
NVQ Level 4 - Health and social care (children and young people)
Edexcel
Telford, Telford and Wrekin 04.2006 - 04.2008
NVQ Level 4 - Leadership and Management
EDI
Telford, Telford and Wrekin 04.2010 - 04.2012
Level 1 - Dyadic Developmental Psychotherapy and Parenting 4 day course
DDPI
Worcester, Worcestershire 11.2024 - 11.2024
Level 7 Senior Managers - Level 7 Senior Managers
Skillcert
Distance learning 08.2024 -
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Resourcefulness
- Quality Assurance
Affiliations
- I enjoy walking
- family time
- Cooking
Timeline
Level 1 - Dyadic Developmental Psychotherapy and Parenting 4 day course
DDPI
11.2024 - 11.2024
Level 7 Senior Managers - Level 7 Senior Managers
Skillcert
08.2024 -
Responsible Individual
C&C Unique Care Solutions
11.2022 - Current
Registered manager
Nirmal Homes
12.2019 - 09.2024
Support worker
JN Recruitment
02.2018 - 12.2019
Registered manager
First Blue Health Care Limited
02.2018 - 03.2019
NVQ Level 4 - Leadership and Management
EDI
04.2010 - 04.2012
Registered manager
Cove Care Limited
02.2010 - 10.2017
NVQ Level 4 - Health and social care (children and young people)
Edexcel
04.2006 - 04.2008
NVQ Level 3 - Caring for children and young people
City and Guilds
03.2003 - 10.2004
Night time supervisor
Asda
02.2003 - 08.2010
Deputy manager
Castle Care
08.2000 - 12.2009
Call centre agent
Scoot
01.1990 - 02.1994
Packer
Plastwrap
09.1982 - 09.1990
Packer
Polar fish
06.1976 - 05.1982
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