Moinuddin Kasmani
London,UK
Summary
Dynamic and customer-focused professional with over three years of diverse experience across the hospitality, food service, and insurance sectors. As Guest Relations agent and Supervisor, I've honed ability to provide exceptional service in fast-paced environments, always maintaining positive attitude and ensuring guest satisfaction. Crew Trainer and Senior Account Receivables Claims Specialist reflects strong leadership, communication, and problem-solving skills, making adaptable to variety of cultures and situations. Fluent in English, with strong ability to work collaboratively and independently.
Overview
6
6
years of professional experience
Work History
Guest Relation agent and supervisor
Courtyard By Marriott London City Airport
London, UK
02.2024 - Current
- Supervised and trained team of guest relations officers, ensuring exceptional service standards and guest satisfaction.
- Handled guest complaints and resolved conflicts efficiently, maintaining high level of guest loyalty and positive reviews.
- Developed personalized guest experiences by coordinating special requests, amenities, and VIP services.
- Implemented feedback mechanisms to improve service delivery and guest experiences.
- Collaborated with other departments (housekeeping, front office, F&B) to ensure seamless service across all guest touchpoints.
- Monitored guest feedback on platforms like TripAdvisor and Google Reviews, addressing any concerns promptly
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
Guest relation agent
Zedwell Piccadilly Circus
London, UK
03.2023 - 02.2024
- Contributed to positive work environment, maintaining high integrity and accountability standards.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Scheduled and made reservations for guests using hotel and management software.
Crew Trainer
McDonald's
London, UK
11.2022 - 03.2023
- Trained new employees in professional practices and ensured adherence to food safety protocols
- Engaged in frontline operations and delivered amicable customer service
Senior Account Receivables Claims Specialist
Advantage Healthcare Solutions
02.2022 - 08.2022
- Managed client's entity software to analyse claims and ensure data quality
- Operated various portals to address allegations for USA providers
- Collaborated with Insurance Companies on behalf of USA providers to reprocess claims for erroneous denials
- Advised clients on claims procedures, and liability, and guided smooth claims experience.
Senior Account Receivables Claims Specialist
Wipro
08.2021 - 02.2022
- Learned about various investment schemes offered to clients
- Pitched new schemes related to mutual funds to existing clients of ICICI Bank
- Maintained Excel sheet containing records of clients
- Got involved in client calls and worked on clients' requirements under guidance of Intern Manager.
Accounts Receivables Claims Associate
Gebbs Healthcare Solutions
07.2019 - 08.2021
- Skilled in using web portal to analyze Blue Cross and Blue Shield insurance claims
- Recorded and managed claims efficiently, consistently updating records to reflect claim progress
- Collaborated with clients and insurance to expedite claims process, ensuring efficient resolution and client satisfaction.
Education
Master of Science - International Business Management
University of London
09.2023 -
Bachelor of Science - Accounting And Insurance
University of Mumbai
05.2019 -
Skills
- Numeracy and literacy skills
- Excellent organizational skills
- Guest experience and satisfactions
- Strong communication and interpersonal skills
- Customer-focused with "no problem" mentality
- Ability to work independently and as part of team
- Microsoft Outlook, Microsoft Excel, Microsoft Power Point, Microsoft Word
- Opera PMS, Mews, Freedom pay and other
- Marsha, Marriott Bonvoy, Bookingcom, Expedia
- Reception Management and strong abilities to meet deadlines and maintain accuracy
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Custom
- Enthusiastic
- Positive
- Self-starter
- Adaptable
- Strong attention to detail
- Ability to see the big picture
- Height: 170cm (able to reach emergency equipment on all aircraft types)
- Clean appearance, with no visible tattoos in uniform
- Fluent in written and spoken English; open to learning additional languages
Personal Information
Timeline
Guest Relation agent and supervisor
Courtyard By Marriott London City Airport
02.2024 - Current
Master of Science - International Business Management
University of London
09.2023 -
Guest relation agent
Zedwell Piccadilly Circus
03.2023 - 02.2024
Crew Trainer
McDonald's
11.2022 - 03.2023
Senior Account Receivables Claims Specialist
Advantage Healthcare Solutions
02.2022 - 08.2022
Senior Account Receivables Claims Specialist
Wipro
08.2021 - 02.2022
Accounts Receivables Claims Associate
Gebbs Healthcare Solutions
07.2019 - 08.2021
Bachelor of Science - Accounting And Insurance
University of Mumbai
05.2019 -
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