Moinuddin Ahmed
Slough,Berkshire
Summary
Dynamic and results-driven professional with a strong expertise in customer relationship management and strategic upselling. Adept at resolving customer complaints through effective negotiation communication strategies, enhancing customer engagement, and ensuring satisfaction. Demonstrates proficiency in multitasking, active listening, and sales techniques to drive business success. Skilled in cash handling, refund and exchange processing, with a focus on delivering exceptional service. Committed to leveraging skills for continued growth in customer service excellence.
Overview
17
17
years of professional experience
Work history
Assistant sales manager
ONE2ONE AUTOS
Windsor, Berkshire
06.2023 - 07.2025
- Assisted customers to make informed purchasing decisions.
- Built relationships with customers through friendly interaction and assistance.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Working with finance department to develop car loan and payment plans.
- Completing sales paperwork and ensuring all transactions comply with legal and company policies
- Handle customer complaints to maintain high customer satisfaction. Managed over 50 customers calls per day.
Sales manager
Rapid Leasing
Anahiem , Orange county
03.2018 - 01.2023
- In charge for purchasing and selling the product globally Northeast, North Europe and Middle east.
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Kept up-to-date with the latest industry trends, ensuring relevant advice was given to clients.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Delivered front-line customer care and achieved sales targets through persuasive, knowledgeable service.
Customer service representative
T.R.G
Lahore, Pakistan
04.2016 - 02.2018
- Processed orders promptly ensuring a positive shopping experience for customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Customer service representative
Ovex technologies
Lahore, Pakistan
10.2014 - 01.2016
- Assisted customers in making informed decisions by providing detailed product information.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
Supervisor
Fry's Electronics
Anahiem, Orange, LA
08.2011 - 12.2013
- Identified potential risks and mitigated them through proactive measures.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Customer relationship officer
Disney Land
Anahiem, Orange, LA
06.2008 - 09.2010
- Coached and mentored teams on best practices to improve customer care.
- Offered current, accurate advice on optional solutions for concerns.
Education
Diploma of Higher Education - Automobile
Fullerton University
Fullerton CA/ USA /2000 - /2002
High School Valencia
Anaheim, CA/USA /1996 - /1998
Jr High School Sierra vista
Santa Clarita, CA/USA /1990 - /1992
Skills
- Customer relationship management
- Customer complaint resolution
- Negotiation Communication strategies
- Customer engagement
- Multitasking
- Active listening
- Cash handling
- Sales techniques
- Refund and exchange processing
- Selling techniques
- Strategic upselling
Affiliations
- Reading
- Basket Ball
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Timeline
Assistant sales manager
ONE2ONE AUTOS
06.2023 - 07.2025
Sales manager
Rapid Leasing
03.2018 - 01.2023
Customer service representative
T.R.G
04.2016 - 02.2018
Customer service representative
Ovex technologies
10.2014 - 01.2016
Supervisor
Fry's Electronics
08.2011 - 12.2013
Customer relationship officer
Disney Land
06.2008 - 09.2010
Diploma of Higher Education - Automobile
Fullerton University
/2000 - /2002
High School Valencia
/1996 - /1998
Jr High School Sierra vista
/1990 - /1992
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