Mohsin Raza
Bury,Lancashire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Experienced in retail sector with focus on customer service and stock management.Dependable and hardworking Store Assistant with strong experience in inventory control, stock handling, and storeroom organization. Skilled in receiving and inspecting deliveries, replenishing shelves, maintaining accurate records, and operating inventory systems. Known for excellent attention to detail, time management, and compliance with health and safety standards.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Store assistant
Saif Bakers
Jhelum, Punjab
11.2024 - 04.2025
- Improved product availability by effectively restocking shelves.
- Handled complaints efficiently, ensuring customer satisfaction.
- Managed inventory effectively to prevent stock shortages.
- Packed purchased goods carefully, preventing potential damage.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
Branch Service Manager
MCB Bank Limited
Jhelum, Punjab
07.2013 - 10.2024
- Delegated tasks effectively, encouraging responsibility amongst team members and fostering a positive work environment.
- Implemented sales strategies to boost product awareness and increase market share.
- Implemented improved policies and structures to achieve business development goals.
- Investigated customer queries to provide timely financial solutions.
- Conducted regular staff meetings for clear communication and improved team performance.
- Inspired high levels of team morale through supportive management style.
- Opened customer accounts and provided smooth onboarding services.
Education
Bachelor of Business Administration - Business
University of Punjab
Jhelum 09.2009 - 08.2011
A-Levels - Business
M.A Jinnah College
Jhelum 09.2007 - 08.2009
GCSE - Business
Government Comprehensive high School
Jhelum 04.2004 - 06.2006
Skills
- Technical banking software proficiency
- Sales forecasting expertise
- Cross-Selling and upselling techniques
- Quality customer service
- Warehouse equipment use
- Product display techniques
- Stock management
Accomplishments
Star Award Winning, 2018
Top Performer as GBO, 2020 at civil line branch, Jhelum
Languages
English
Advanced
Urdu
Native
Punjabi
Fluent
Timeline
Store assistant
Saif Bakers
11.2024 - 04.2025
Branch Service Manager
MCB Bank Limited
07.2013 - 10.2024
Bachelor of Business Administration - Business
University of Punjab
09.2009 - 08.2011
A-Levels - Business
M.A Jinnah College
09.2007 - 08.2009
GCSE - Business
Government Comprehensive high School
04.2004 - 06.2006
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