Mohsin Mazhar
London,Salford
Summary
Empathetic Care Worker experienced in providing compassionate support to residents and patients in hospital and in-home settings. Enhanced care delivered through flexible learning approaches, fostering trust and encouraging well-being. Focused on utilising strong interpersonal skills and effective communication to promote positive outcomes in patient care.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Front of House Supervisor
Conrad London St James
London, Greater London
2024.11 - 2026.07
- Enhanced customer satisfaction through prompt and courteous service delivery.
- Resolved customer issues through effective communication and problem-solving., ensuring swift resolution and client retention.
- Cultivated a professional work environment by demonstrating strong leadership skills.
- Facilitated team meetings to ensure clear communication and achieve goal alignment.
- Conducted regular staff training to increase product knowledge and sales skills.
- Developed new sales strategies for enhanced revenue generation.
- Identified potential markets with detailed research and analysis.
Duty Manager
Select Service Partners
London, Surrey
2023.04 - 2023.12
- Ensured organisational compliance with legislation and regulations, safeguarding operational integrity.
- Identified potential risks before they became issues by utilising proactive problem-solving skills.
- Reviewed performance data regularly, identifying areas for improvement swiftly.
- Facilitated regular progress updates with management to promote transparency and alignment on project status.
- Led team meetings to improve communication and foster collaboration among team members.
Care worker
Care Solutions Bureau
London, Greater London
2022.08 - 2023.02
- Coordinated with healthcare professionals to deliver holistic patient care.
- Responded promptly to emergencies; ensured patient safety.
- Transported clients to medical appointments, facilitating access to necessary healthcare services.
- Prepared meals to meet dietary needs and enhance client wellbeing.
Customer insight analyst
CONNEX
Lahore, Punjab
2019.08 - 2021.06
- Identified trends and patterns in data, delivering actionable insights that informed strategic decisions.
- Utilised advanced analytics tools to optimise business decision-making processes, improving responsiveness to market changes.
- Developed comprehensive reports for better understanding of consumer behaviour.
- Created visual representations of data trends, facilitating comprehension for non-technical staff and promoting data-driven discussions.
- Developed training materials on usage of analytical tools for newer analysts in the team.
Education
Master of Business Administration - Business & Management
University of Northampton
Northampton 2021.05 - 2023.04
Master of Science In Management Science - Business & Marketing
National College Of Business Admin & Economics
Punjab, Pakistan 2013.08 - 2015.09
Skills
Customer service
- Guest relations
- Sales expertise
- Relationship Management
- Crisis management
- Team Leadership
- Problem-solving
- Resilience in stressful situations
- Soft Skills
- Product knowledge
- Personal care support
- Basic life support
Certification
CMI Unit Certificate – Chartered Management Institute
Awarded for completing postgraduate-level units in strategic leadership, ethical decision-making, data and information management, project management, and applied research. Developed advanced skills in managing and analyzing business data, conducting strategic research, and applying ethical frameworks in leadership contexts.
HEALTH CARE LEVEL 2 COURSES
Affiliations
- Mindfulness & Personal Development
- Fitness & Mental Clarity (Gym, Yoga, Running)
- Traveling & Cultural Exploration (shows adaptability & openness)
- Business Podcasts & Reading Market Trends
- Financial News & Global Economics
Accomplishments
Awarded CMI level 7 diploma in strategic management
Timeline
Front of House Supervisor
Conrad London St James
2024.11 - 2026.07
Duty Manager
Select Service Partners
2023.04 - 2023.12
Care worker
Care Solutions Bureau
2022.08 - 2023.02
Master of Business Administration - Business & Management
University of Northampton
2021.05 - 2023.04
Customer insight analyst
CONNEX
2019.08 - 2021.06
Master of Science In Management Science - Business & Marketing
National College Of Business Admin & Economics
2013.08 - 2015.09