Mohsin Malik
London,United Kingdom
Summary
First-Class Business Management Graduate with an entrepreneurial mindset, known for delivering outstanding customer service, digital marketing support, and administrative efficiency. Highly organised, adaptable, and proactive, with a track record of managing multiple priorities in fast-paced environments. A natural leader and collaborative team player who consistently drives improvement, solves problems creatively, and contributes to business growth through strategic thinking and marketing insight.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Director
Events Hype Squad Ltd
London
2024.09 - Current
- Ensured seamless event execution of over 50 events with detailed planning and organisation.
- Created innovative theme concepts to elevate each event's appeal.
- Developed relationships with key industry vendors, enhancing selection of services available to clients.
- Fostered positive client relationships through regular communication and updates.
- Coordinated logistics for large- and small-scale events to facilitate seamless execution.
Senior Library Assistant
GLL
London
2023.09 - 2025.08
- Work as part of the team to ensure smooth running of library's operations using Library Management System, Soprano.
- Welcome and assist visitors to enhance their experience by understanding their needs.
- Lead engaging children's activities, including Story Time, Nursery Rhymes, Crafting and more.
- Carried out administrative duties punctually, ensured efficient daily operations.
- Enhanced library user experience by providing excellent customer service.
- Assisted in organisation of literary events for increased community engagement.
SEO Specialist (YouTube)
Freelancer
2020.12 - 2025.08
- Working with corporate and private clients to increase their video views and subscribers by boosting their organic search rankings.
- Maintaining 5-star rating through provision of excellent results and customer service.
- Researching and selecting popular and appropriate tags and keywords.
- Assessing channels, forming action plans, and evaluating performance against targets and KPIs.
- Created engaging meta descriptions and title tags, resulting in increased click-through rates.
Senior Receptionist
Wimbledon Physiotherapy and Sports Injuries Clinic
London
2023.06 - 2023.08
- Working as part of team to provide excellent customer service and ensure smooth appointment booking process.
- Providing first point of contact for visitors and politely assisting with any queries in timely manner.
- Building relationships with patients, consultants, and doctors through communication in person, via telephone and via email.
- Managing clerical administration, updating booking diary, and ensuring patient data is stored in line with GDPR.
Business Development Assistant
Wandsworth Town BID
London
2019.03 - 2021.04
- Answering any queries via phone and email.
- Managing Excel database of customer records in line with data protection regulations.
- Writing blog posts and updating website using WordPress.
- Creating multimedia content for social media platforms.
- Monitoring and chasing overdue receivable payments.
- Maintained digital database, enhancing ease of access to information.
- Drafted business letters and emails to facilitate clear communication.
E-Commerce Assistant
MM Watches Den
London
2017.07 - 2019.12
- Writing detailed and engaging product descriptions with relevant keywords to boost rankings and drive sales.
- Data entry: uploading products to website and external platforms such as eBay and Amazon.
- Assisting customers with any product or order related queries, liaising with suppliers and delivery providers where necessary.
- Developed promotional emails aligned with marketing campaigns increasing customer engagement rates.
- Coordinated with suppliers regularly for timely product deliveries.
Education
GCSEs - including English and Mathematics
Saint Cecilia's Church of England School
2012.01 - 2017.01
Level 3 BTEC Extended Diploma - Business
South Thames College
2017.09 - 2019.06
Bachelor of Science - Business Management
University of Roehampton
London 2019.09 - 2022.07
Skills
- Administration
- Microsoft Office Suite & Google Workspace
- Event Management and Coordination
- Social Media Content Planning (TikTok, Instagram, Facebook, X & YouTube)
- Digital Marketing & SEO
- Client Relationship & Customer Service Skills
- Leadership
- Team Building
- Strong Organisational, Time Management & Multi-Tasking Skills
- Problem-Solving & Resilience
- Adaptability & Flexibility
- Budgeting & Brand Development
- WordPress CMS
Timeline
Director
Events Hype Squad Ltd
2024.09 - Current
Senior Library Assistant
GLL
2023.09 - 2025.08
Senior Receptionist
Wimbledon Physiotherapy and Sports Injuries Clinic
2023.06 - 2023.08
SEO Specialist (YouTube)
Freelancer
2020.12 - 2025.08
Bachelor of Science - Business Management
University of Roehampton
2019.09 - 2022.07
Business Development Assistant
Wandsworth Town BID
2019.03 - 2021.04
Level 3 BTEC Extended Diploma - Business
South Thames College
2017.09 - 2019.06
E-Commerce Assistant
MM Watches Den
2017.07 - 2019.12
GCSEs - including English and Mathematics
Saint Cecilia's Church of England School
2012.01 - 2017.01