Mohsin Faraz
London,ENG
Summary
Motivated and detail-oriented Azure Administrator with foundational knowledge in cloud services and a strong commitment to learning. Proficient in managing Azure resources, ensuring security and compliance, and optimizing performance. Demonstrates excellent problem-solving skills and a collaborative approach to support IT teams in delivering effective cloud solutions. Ready to contribute and grow in a dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
CIS Security
06.2023 - Current
- Greeted guests professionally and courteously, contributing to a welcoming atmosphere while prioritizing safety, resulting in a 95% satisfaction rate based on guest feedback surveys.
- Conducted regular patrols of key areas, identifying and addressing security concerns, which decreased security incidents by 20% year-over-year.
- Managed security services including CCTV monitoring and front-of-house operations, ensuring seamless access control for over 1,000 contractors monthly.
IT Technical Support
Photon Tech
03.2018 - 02.2022
- Deployed computers on floor start to finish and receive old computers into inventory.
- Supported the IT team in maintaining software, and other systems
- Assisted with troubleshooting issues and provide technical support
- Organized and maintained IT resources
- Set up workstations with computers and necessary peripheral devices
- Installed and configured appropriate software and functions according to specifications
- Assisted users with questions related to smartphones, printing applications, and computer issues.
- Worked with manufacturers to repair equipment. (Lenovo, HP)
- Assisted in walk throughs to learn more about computer networking.
- Assisted in sending surveys to Home Delivery customers.
- Created new printer layout map.
- Assisted in switch replacement and cable management.
Technical Support
Elegant Themes
06.2021 - 02.2022
- Assisted customers with new features and modifications using our themes and plugins, achieving a 98% client satisfaction rate through effective problem-solving and personalized solutions.
- Suggested solutions within our products to help clients achieve their desired results, and occasionally provided support for extra features beyond the standard offerings, leading to a 20% increase in customer loyalty.
- Provided prompt technical support during training sessions, resolving over 200 issues monthly and enhancing the overall training effectiveness by 30%.
- Delivered pre-sales technical support for Windows server and desktop virtualization, contributing to a 15% increase in conversion rates.
- Increased customer retention by 25% through exceptional technical support and consistent follow-up on client concerns.
- Improved customer satisfaction by providing technical support on fragrance applications, resolving issues within 24 hours on average, and maintaining a 97% first-contact resolution rate.
- Provided expert technical support to internal users, resolving complex issues quickly and effectively, which improved internal user satisfaction scores by 20%.
WordPress Developer
Upwork.com
01.2014 - 02.2022
- Delivered technical support for high-traffic websites, resolving over 500 technical issues monthly with a 98% client satisfaction rate.
- Customized e-commerce solutions for online businesses using WooCommerce plugin integration, boosting client sales by an average of 25%.
- Installed and configured required plugins and additional coding to meet final design and functionality requirements, completing 100+ successful integrations annually.
- Developed and implemented WordPress sites, themes, and plugins, resulting in a 30% increase in website performance and a 20% reduction in loading times.
- Converted design assets into component-based HTML, CSS, and JavaScript, ensuring responsive and visually appealing web pages, enhancing user engagement by 15%.
WordPress Developer
Fiverr.com
01.2014 - 02.2022
- Customized and optimized 60-70 pre-made WordPress themes and plugins annually using page builders and custom coding in CSS and HTML, achieving a 95% client satisfaction rate.
- Created tailored e-commerce solutions for online businesses through WooCommerce plugin integration, resulting in a 30% average increase in client sales.
- Installed and configured necessary plugins and additional coding to meet specific design and functionality requirements, completing over 150 successful installations annually.
- Developed and implemented WordPress sites, themes, and plugins, contributing to a 20% improvement in site performance and a 25% reduction in loading times.
- Converted design assets into component-based HTML, CSS, and JavaScript, enhancing user engagement by 20% and ensuring responsive, visually appealing web pages.
- Enhanced website functionality by implementing custom WordPress themes and plugins, leading to a 15% increase in overall site efficiency and user experience.
Education
Master of Science - Cyber Security
Staffordshire Digital Institute
Hackney, United Kingdom05.2023
Bachelor of Science - Computer And Information Sciences
Iqra University
03.2020
Skills
- Azure administration
- Cloud Computing
- Microsoft Office 365
- Technical Support
- Network administration
- Software installation
- Data backup management
- Data security
- Server Setup
- Software testing
- Manage resource groups
- Implement and manage storage
- Implement Azure backup
- Manage VM's backups
- Monitor and troubleshoot
- Implement Azure load balancer
Certification
- [AZ-500: Microsoft Azure Security Engineer Associate Specialization], [Coursera] - [1 Month]
- [Azure: Create a Virtual Machine and Deploy a Web Server], [Coursera] - [1 Month]
- [CompTIA A+ Certification], [Coursera] - [1 Month]
Timeline
Security Officer
CIS Security
06.2023 - Current
Technical Support
Elegant Themes
06.2021 - 02.2022
IT Technical Support
Photon Tech
03.2018 - 02.2022
WordPress Developer
Upwork.com
01.2014 - 02.2022
WordPress Developer
Fiverr.com
01.2014 - 02.2022
Master of Science - Cyber Security
Staffordshire Digital Institute
Bachelor of Science - Computer And Information Sciences
Iqra University
- AZ-500: Microsoft Azure Security Engineer Associate Specialization
- Azure: Create a Virtual Machine and Deploy a Web Server
- CompTIA A+ Certification
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