Mohit Sharma
Wolverhampton,WLV
Summary
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Retail Store Manager
Easyday Club, FMCG Format
, Indiana
2018.09 - 2022.07
- Increase in conversion rate, average value per bill and sales per square feet by ensuring good product display, stock availability, display, signage, daily target vs
- Achievement tracking and follow up
- Support marketing in increasing footfall by undertaking marketing activities
- Shrinkage control by ensuring execution of Action Taken Report, Adherence of PI process, tagging standards as per process
- As Customer Services Manager also responsible for promotion handling, zero customer issues, customer database, Customer Feedback, proper offer paging, Customer grievance handling and closure
- Customer complains resolution and closure as per timelines
- 100% implementation on planogram so that customer feels easy to buy product.
Team Leader
Future retail pvt ltd, Amritsar
, Indiana
2016.03 - 2018.08
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
Senior Team Member
Kfc Restaurant
, Indian
2014.09 - 2016.02
Education
B.A - Arts
Manav Bharti University
Himachal2015
A-Levels - Arts
Punjab School Education Board
Indian 2008.03 - 2009.02
GCSEs -
Punjab School Education Board
India 2006.03 - 2007.08
Skills
- Staff training
- Store security
- Inventory data analysis
- Staff development
- Planogram implementation
- Till spot checks
- Retail management
- Stock management
- Cash management
- Customer care
Interests
Hobbies:-
, Listening Music.
Watching Movies.
Browsing Internet.
Languages
English
Upper intermediate
Hindi
Native
Punjabi
Native
Timeline
Retail Store Manager
Easyday Club, FMCG Format
2018.09 - 2022.07
Team Leader
Future retail pvt ltd, Amritsar
2016.03 - 2018.08
Senior Team Member
Kfc Restaurant
2014.09 - 2016.02
A-Levels - Arts
Punjab School Education Board
2008.03 - 2009.02
GCSEs -
Punjab School Education Board
2006.03 - 2007.08
B.A - Arts
Manav Bharti University