Mohit Sharma
Wolverhampton,WLV
Summary
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Retail Store Manager
Easyday Club, FMCG Format
, Indiana
09.2018 - 07.2022
- Increase in conversion rate, average value per bill and sales per square feet by ensuring good product display, stock availability, display, signage, daily target vs
- Achievement tracking and follow up
- Support marketing in increasing footfall by undertaking marketing activities
- Shrinkage control by ensuring execution of Action Taken Report, Adherence of PI process, tagging standards as per process
- As Customer Services Manager also responsible for promotion handling, zero customer issues, customer database, Customer Feedback, proper offer paging, Customer grievance handling and closure
- Customer complains resolution and closure as per timelines
- 100% implementation on planogram so that customer feels easy to buy product.
Team Leader
Future retail pvt ltd, Amritsar
, Indiana
03.2016 - 08.2018
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
Senior Team Member
Kfc Restaurant
, Indian
09.2014 - 02.2016
Education
B.A - Arts
Manav Bharti University
Himachal2015
A-Levels - Arts
Punjab School Education Board
Indian 03.2008 - 02.2009
GCSEs -
Punjab School Education Board
India 03.2006 - 08.2007
Skills
- Staff training
- Store security
- Inventory data analysis
- Staff development
- Planogram implementation
- Till spot checks
- Retail management
- Stock management
- Cash management
- Customer care
Interests
Hobbies:-
, Listening Music.
Watching Movies.
Browsing Internet.
Languages
English
Upper intermediate
Hindi
Native
Punjabi
Native
Timeline
Retail Store Manager
Easyday Club, FMCG Format
09.2018 - 07.2022
Team Leader
Future retail pvt ltd, Amritsar
03.2016 - 08.2018
Senior Team Member
Kfc Restaurant
09.2014 - 02.2016
A-Levels - Arts
Punjab School Education Board
03.2008 - 02.2009
GCSEs -
Punjab School Education Board
03.2006 - 08.2007
B.A - Arts
Manav Bharti University
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