Mohit Kumar
sighthill garden,Midlothian
Summary
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.
Overview
2
2
years of professional experience
Work history
Floor staff member
Noodle n Rice
Edinburgh , United Kingdom
01.2025 - Current
- Coordinated with team members to ensure efficient service delivery.
- Enhanced customer experience by maintaining clean and presentable floor area.
- Delivered excellent service by handling customer complaints professionally and efficiently.
- Performed regular cleaning duties; as a result, maintained hygienic conditions on the shop floor.
- Operated cash register accurately to prevent discrepancies in financial transactions.
- Ensured safety protocols were adhered to, contributing towards a safe working environment.
- Managed queues effectively during peak hours, decreasing wait times.
- Maintained high standards of personal presentation, reflecting positively on business image.
Reception coordinator
Pound 2 Pizza Slice
Edinburgh, Midlothian
05.2024 - 12.2024
- Provided excellent customer service for improved client satisfaction.
- Facilitated effective communication between clients and staff members for improved service delivery.
- Ensured smooth operation of front desk by managing incoming calls and visitor logs.
- Initiated emergency procedures when necessary to ensure safety within premises.
- Prioritised tasks effectively; maintained balance in workload distribution among staff members.
- Maintained a clean and welcoming reception area for better client impression.
Sales assistant
BMS Fashions
Jalandhar, India
04.2023 - 02.2024
- Demonstrated products effectively leading to increased sales conversions.
- Conducted daily inventory checks to manage stock levels accurately.
- Offered personalised shopping advice to enhance customer experiences.
- Improved customer service by efficiently handling queries and complaints.
- Collaborated effectively with team members to meet sales targets.
- Delivered exceptional after-sales service, encouraging repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
Bachelor of Business Administration -
Napier university
Edinburgh, United Kingdom12th - Arts
Kendriya Vidhalaya No.1
Jalandhar Cantt, IndiaSkills
- Price tagging
- Sales target achievement
- Strong empathy
- Time optimisation
- Successful up-selling
- Strategic selling techniques
- Continuous foot traffic adaptability
- Display setup proficiency
- Manual lifting technique
- POS systems operation
- Sale techniques
Personal Information
- Nationality:
- Date of birth: 30/4/2005
Languages
English
Custom
3,B1
Timeline
Floor staff member
Noodle n Rice
01.2025 - Current
Reception coordinator
Pound 2 Pizza Slice
05.2024 - 12.2024
Sales assistant
BMS Fashions
04.2023 - 02.2024
Bachelor of Business Administration -
Napier university
12th - Arts
Kendriya Vidhalaya No.1
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