Mohit Kashania
London
Summary
Dynamic and dependable professional with over 8 years of diverse experience in client service, teamwork, and operations across retail, hospitality, education, and business sectors. Proven ability to thrive under pressure while maintaining high hygiene standards and delivering exceptional customer experiences. Committed to fostering a positive work environment through collaboration and efficiency on every shift. Currently located in London with full work rights and a flexible schedule, eager to support KFC's mission of providing quality food in an inviting atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Favorite Chicken and Ribs
01.2025 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Operated kitchen equipment efficiently to prepare menu items consistently.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Collaborated with team members to streamline order processing and improve service speed.
- Trained new staff on restaurant procedures and best practices for efficiency.
- Managed inventory levels, ensuring stock availability for peak service periods.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Delivery Driver
Domino's Pizza
02.2025 - 05.2025
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to quality standards.
- Maintained accurate delivery logs and processed cash transactions efficiently.
- Navigated routes using GPS systems, optimizing delivery times and fuel efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
Customer Service Associate
Amazon Development Centre
08.2018 - 12.2020
- Delivered outstanding customer service to global clients, resolving queries efficiently under high-pressure conditions.
- Maintained performance targets in accuracy, speed, and quality — skills directly transferable to quick-service environments.
- Collaborated with cross-functional teams, demonstrating reliability, teamwork, and professional communication.
Self-Employed
Private Maths & Accounting Tutor
08.2015 - Current
- Built strong rapport with students and parents through patience, empathy, and communication.
- Adapted teaching to individual needs — demonstrating the interpersonal and teamwork qualities essential for customer-facing roles.
- Online & In-Person
Finance Executive & Manager
Pinkcity Management & Consultant
01.2021 - 09.2024
- Supervised daily team operations, ensuring accuracy and time efficiency in all processes.
- Trained new staff, monitored workflow, and maintained strong teamwork and morale.
- Ensured workplace cleanliness, compliance, and consistency — core values shared by KFC.
Education
MSc - International Business Management
University of East London
UK10.2025
Bachelor of Commerce - Accounting And Finance
Kurukshetra University
India05-2017
Class 12th - Commerce
CBSE
India04-2013
Skills
- Customer Service & Front-of-House Operations
- Teamwork & Collaboration
- Cash Handling & Till Operation
- Food Preparation & Hygiene Standards (Level 2 Food Safety in progress)
- Order Accuracy & Speed
- Communication & Problem-Solving
- Cleanliness & Stock Replenishment
- Positive Attitude & Dependability
- Friendly, positive attitude
Accomplishments
- Supervised team of 25 staff members.
- Achieved 600 wings order in Favorite Chicken and Ribs through effectively managing time starting earlier than usual opening time.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Communication & Leadership Training
- Online Customer Interaction Techniques
- Advanced Excel & Professional Communication
- Food Hygiene & Safety (Training in Progress – UK-compliant Level 2)
ADDITIONAL INFORMATION
English, Hindi, Punjabi, Haryanvi
Timeline
Delivery Driver
Domino's Pizza
02.2025 - 05.2025
Restaurant Team Member
Favorite Chicken and Ribs
01.2025 - 07.2025
Finance Executive & Manager
Pinkcity Management & Consultant
01.2021 - 09.2024
Customer Service Associate
Amazon Development Centre
08.2018 - 12.2020
Self-Employed
Private Maths & Accounting Tutor
08.2015 - Current
MSc - International Business Management
University of East London
Bachelor of Commerce - Accounting And Finance
Kurukshetra University
Class 12th - Commerce
CBSE
ADDITIONAL INFORMATION
- Availability: Weekdays
- Work Eligibility: Part Time right to work ( On Study VISA)