mohit juneja

Stow Department:
• Accurately stowed merchandise in designated storage locations, ensuring optimal use of space and
maintaining an organised and efficient warehouse environment.
• Followed Amazon’s safety guidelines and standard operating procedures (SOPs) to ensure the safe
handling of products during stowing.
• Managed product labelling and barcoding to ensure proper inventory tracking and facilitate easy
retrieval.

Transport operational management team

Coordinated and oversaw all aspects of transport operations at Amazon sites DSA6, utilising transport management tools such as YMS, SSP, FMC, and GEM to ensure safe and efficient transport of goods for Amazon customers.
* Conducted deep dive analysis of transport data, identifying root causes of issues and implementing solutions with a customer-obsessed focus on improving the customer experience.
* Demonstrated strong leadership skills, working closely with Amazon teams to ensure safe and efficient transport operations and maintaining a strong commitment to customer satisfaction.
* Participated in case management to resolve transport issues, consistently finding root causes and implementing long-term solutions to improve overall performance.
* Conducted regular yard audits and implemented new safety protocols to improve yard safety, demonstrating a deep understanding of safety regulations and standards and maintaining compliance with all applicable laws and regulations.
* Served as yard Marshall, overseeing yard operations and ensuring compliance with safety protocols.
* Maintained accurate records and provided regular reports to Amazon management on transport performance, safety, and efficiency, utilising data analysis to drive continuous improvement.
* Actively participated in training associates, sharing knowledge and best practices to improve overall team performance.
* Created and conducted training sessions for new associates, ensuring they had the necessary skills and knowledge to perform their roles effectively. With a bias for action, I took quick and decisive action to resolve any issues that arose. I am also naturally curious and eager to learn new skills to enhance my performance and contribute to the success of the team.

• Managed a team of 20+ staff, fostering a collaborative environment to boost sales performance.
• Conducted regular training sessions on customer service excellence and product knowledge.
• Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
• Supervised product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
• Developed retail strategies with seasonal changes and implementation plans for deployment teams.
• Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
• Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance.
• Installed security and monitoring systems to observe shopping activities and prevent theft.

• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.