Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Mohini Patil

Sheffield

Summary

Overall 10+ years of experience in IT with 3+ years of relevant experience on ServiceNow Development and Administration with experience in ITSM solutions, Flow Designer and custom app development. Skilled in enhancing IT processes, driving efficiency, and delivering innovative ServiceNow implementations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Servicenow developer

Lti mindtree
06.2022 - 08.2023
  • Developed and support IT Infrastructure services like Service Catalogs, Incident, and Change etc
  • Good hands-on experience in ServiceNow ITSM Platform
  • Development and overall knowledge of the technical implementation and support in ITSM tool for the following: UI actions, UI polices, ACL's, Notifications, Users, Group and Roles Management
  • Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement
  • Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, Flow Designer, Reports and Dashboard etc
  • Collaborated closely with stakeholders to gather requirements and translate them into actionable customizations and enhancements within the ServiceNow platform
  • Utilized Automated Test Framework (ATF) to create and manage test suites, ensuring the reliability and stability of the ServiceNow platform.

JUNIOR SERVICENOW DEVELOPER

Accenture
07.2020 - 06.2022
  • Worked on IT Service Management processes like Incident Management, Problem Management, and Change Management & Knowledge Management
  • Worked on Client Scripts, Business rules, UI policy, Catalog items, Order Guide and Record Producer, Email notifications, Reports and Dashboards.

Education

Masters of Science in Computer Science -

University of PUNE
06.2012

Bachelor of Science in Computer Science - undefined

University of PUNE
06.2010

Skills

  • ITSM
  • Flow Designer
  • Business Rules
  • Java Script
  • Client Script
  • ATF
  • Service Catalog
  • UI Policy
  • UI Actions
  • UI pages

Certification

  • Servicenow CSA Certification
  • ServiceNow Micro-Certification - Flow Designer
  • ServiceNow Micro-Certification – Welcome to ServiceNow

Websites

Timeline

Servicenow developer

Lti mindtree
06.2022 - 08.2023

JUNIOR SERVICENOW DEVELOPER

Accenture
07.2020 - 06.2022

Masters of Science in Computer Science -

University of PUNE

Bachelor of Science in Computer Science - undefined

University of PUNE

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Mohini Patil