Mohini Patil
Sheffield
Summary
Overall 10+ years of experience in IT with 3+ years of relevant experience on ServiceNow Development and Administration with experience in ITSM solutions, Flow Designer and custom app development. Skilled in enhancing IT processes, driving efficiency, and delivering innovative ServiceNow implementations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Servicenow developer
Lti mindtree
06.2022 - 08.2023
- Developed and support IT Infrastructure services like Service Catalogs, Incident, and Change etc
- Good hands-on experience in ServiceNow ITSM Platform
- Development and overall knowledge of the technical implementation and support in ITSM tool for the following: UI actions, UI polices, ACL's, Notifications, Users, Group and Roles Management
- Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement
- Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, Flow Designer, Reports and Dashboard etc
- Collaborated closely with stakeholders to gather requirements and translate them into actionable customizations and enhancements within the ServiceNow platform
- Utilized Automated Test Framework (ATF) to create and manage test suites, ensuring the reliability and stability of the ServiceNow platform.
JUNIOR SERVICENOW DEVELOPER
Accenture
07.2020 - 06.2022
- Worked on IT Service Management processes like Incident Management, Problem Management, and Change Management & Knowledge Management
- Worked on Client Scripts, Business rules, UI policy, Catalog items, Order Guide and Record Producer, Email notifications, Reports and Dashboards.
Education
Masters of Science in Computer Science -
University of PUNE
06.2012
Bachelor of Science in Computer Science - undefined
University of PUNE
06.2010
Skills
- ITSM
- Flow Designer
- Business Rules
- Java Script
- Client Script
- ATF
- Service Catalog
- UI Policy
- UI Actions
- UI pages
Certification
- Servicenow CSA Certification
- ServiceNow Micro-Certification - Flow Designer
- ServiceNow Micro-Certification – Welcome to ServiceNow
Timeline
Servicenow developer
Lti mindtree
06.2022 - 08.2023
JUNIOR SERVICENOW DEVELOPER
Accenture
07.2020 - 06.2022
Masters of Science in Computer Science -
University of PUNE
Bachelor of Science in Computer Science - undefined
University of PUNE
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