Mohibur Rashid
Oldham
Summary
Experienced and highly motivated professional with a background in business management, healthcare administration, retail supervision, and customer service. Co-owner and operations manager of a successful family-run business for over 13 years, with responsibility for staff recruitment, training, payroll, stock control, and day-to-day operations. Currently working within an NHS-related environment managing referrals, patient communications, and administrative processes. Strong leadership skills with the ability to work effectively in fast-paced environments while maintaining high standards of service and accuracy. Seeking a challenging opportunity within a reputable organisation where I can contribute my skills and continue to grow professionally.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
Work history
Patient Care Advisor & Administrator
Inhealth Group
Rochdale
2023.05 - 2026.03
- Managed high volumes of inbound and outbound calls from patients, GP surgeries and NHS trusts.
- Booked and rearranged patient appointments while offering alternative clinic locations and times.
- Handled patient complaints with empathy and professionalism, ensuring concerns were recorded and escalated appropriately.
- Supported patients with additional needs, including those who are hard of hearing, by adapting communication methods.
- Processed and validated incoming GP and NHS referrals, ensuring accuracy before inputting them onto internal systems.
- Liaised with internal departments and NHS referrers to confirm referral receipt and resolve queries.
- Managed email communication with NHS trusts regarding referral updates and patient pathways.
Co-Owner / Business Manager (Family Run Business)
Bombay Spice & Burgerdoo
Ashton-under-Lyne, Tameside
2009.07 - 2022.11
- Managed the full day-to-day operations of a busy takeaway restaurant serving Indian cuisine, pizzas, burgers, and kebabs.
- Recruited, interviewed, and hired new staff members to support business growth and maintain service standards.
- Managed staff performance including training, shift scheduling, disciplinary actions, and staff terminations when required.
- Organised staff rotas and handled sickness cover to ensure the business continued operating efficiently during staff shortages.
- Coordinated delivery drivers and managed order distribution across delivery areas to ensure timely deliveries.
- Processed customer orders both in person and over the phone while maintaining high levels of customer service.
- Managed payroll responsibilities including calculating and distributing staff wages.
- Maintained stock control, placed supplier orders, and completed regular purchasing of ingredients and operational supplies.
- Managed business marketing through social media advertising to increase brand awareness and attract new customers.
- Played a key role in launching and operating a second food brand, Burgerdoo, specialising in smash burgers, successfully running two businesses from the same premises.
- Supported the team during peak periods by assisting with food preparation, taking customer orders, and helping with deliveries when required.
- Proactively stepped in to support areas of the business that required additional help, ensuring smooth operations and strong teamwork during busy periods.
Supervisor
JD Sports
Oldham
2006.03 - 2009.06
- Supervised daily store operations in a fast-paced retail environment.
- Supported and guided team members to achieve sales targets and high customer service standards.
- Handled customer enquiries and resolved issues professionally.
- Monitored store performance and ensured compliance with company procedures.
- Assisted with staff training and onboarding.
- Managed stock control, merchandising, and delivery organisation.
- Processed transactions and ensured accuracy in cash handling.
Customer Service Advisor
Express Gifts Ltd.
Manchester
2005.10 - 2005.12
- Handled inbound customer calls in a fast-paced call centre environment.
- Processed customer orders accurately using internal systems.
- Provided product information and assisted customers with enquiries.
- Delivered professional and polite customer service at all times.
- Ensured data accuracy when entering customer details and payments.
- Worked to performance targets within a structured call centre environment.
Sales Assistant
JD Sports
Oldham
2004.04 - 2005.07
- Delivered excellent customer service in a fast-paced retail environment.
- Assisted customers with product selection, sizing, and enquiries.
- Handled cash and card transactions accurately using till systems.
- Maintained store presentation, including merchandising and stock replenishment.
- Worked as part of a team to meet sales targets and store performance goals.
- Supported with stock control, deliveries, and inventory organisation..
Sales Assistant
Kwik Save
2002.04 - 2002.04
- Keeping shop floor tidy, customer service, shadowing staff.
- School Work Experience
Education
The Oldham College
2003.01 - 2007.01
GCSE -
The Radclyffe School
Oldham 1998.01 - 2003.01
Skills
Leadership & Management
- Leadership and Team Supervision
- Staff Recruitment and Interviewing
- Operations Management
- Performance Management
Customer Service
- Customer Service (Face-to-Face and Telephone)
- Complaint Handling and Conflict Resolution
- Professional Communication
- Working in Fast-Paced Environments
Administrative & Healthcare Skills
- Healthcare Administration
- NHS Referral Processing and Validation
- Data Entry and System Accuracy
- Email Correspondence and Record Management
- Business & Operational Skills
- Stock Control and Inventory Management
- Payroll Administration
- Delivery and Logistics Coordination
- Time Management and Organisation
Technical Skills
- Microsoft Word
- Microsoft Outlook
- Basic Microsoft Excel
- Windows Operating Systems
References
Available upon request.
Hobbies and Activities
I pride myself in looking presentable which is why I regularly go to the gym, keep active by playing football, but to also satisfy my geeky side I love experimenting with technology.
Timeline
Patient Care Advisor & Administrator
Inhealth Group
2023.05 - 2026.03
Co-Owner / Business Manager (Family Run Business)
Bombay Spice & Burgerdoo
2009.07 - 2022.11
Supervisor
JD Sports
2006.03 - 2009.06
Customer Service Advisor
Express Gifts Ltd.
2005.10 - 2005.12
Sales Assistant
JD Sports
2004.04 - 2005.07
The Oldham College
2003.01 - 2007.01
Sales Assistant
Kwik Save
2002.04 - 2002.04
GCSE -
The Radclyffe School
1998.01 - 2003.01