Mohhammad Taqiuddin
House Officer
Ilford
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
House Officer
Market Place
09.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
- Reduced maintenance costs with proactive property inspections and timely repairs.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
- Enhanced community relations by organizing events and fostering open communication between residents and management.
- Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Managed the eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
Voice Process Executive
Cognizant Technology Solutions,India Pvt Ltd
07.2022 - 12.2023
- Managed inbound and outbound calls for customer support
- Handling an average of 155 calls per day
- Resolved customer issues efficiently while maintaining a high customer satisfaction rating
- Assisted in training new team members, providing guidance on best practices and company protocols
- Utilized CRM software to document and track customer interactions and resolutions
Education
B-tech - Computer Science
Symbiosis International Deeemed University
07.2014 - 05.2018
Skills
Excellent verbal and written communication skills
Listening skills
Problem analysis & solving
Customer service orientated
Attention to detail
Team player
Certification
Best Employee of the month
Timeline
House Officer
Market Place
09.2024 - Current
Voice Process Executive
Cognizant Technology Solutions,India Pvt Ltd
07.2022 - 12.2023
B-tech - Computer Science
Symbiosis International Deeemed University
07.2014 - 05.2018