Mohemed Raash

• Dedicated Kitchen Assistant supporting chefs in preparing and delivering 100+ meals per shift

• Helped in the plating of dishes for enhanced visual appeal and presentation.
• Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
• ensuring high-quality food standards and efficient kitchen operations.
• Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
• Assisted in stock rotation, reducing spoilage and wastage of ingredients.Actively assists in stock management and prep work, reducing ingredient waste by 15% through efficient portioning.
• Supported head chef in creating new menu items to diversify restaurant offerings and contributing to customer satisfaction and menu consistency.
• Assisted in inventory management to avoid food wastage.
• Cleaned utensils, achieving a more efficient work environment.
• Specializes in starter and dessert preparation,
• Contributed to team communication, resulting in better workflow efficiency.
• Prepared ingredients for increased speed of cooking process.
• Helped implement a new system for organising stock which increased ease of access.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.washing and organizing 150+ utensils and dishes per shift to uphold food safety regulations.

• Supports the kitchen team to streamline workflow, improving service speed and reducing order wait times by 10%.

• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Organised important company meetings, leading to improved communication across departments.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Managed daily front desk operations including member check-ins, new registrations, and customer inquiries, serving over 200+ members weekly.
  • Maintained accurate records of memberships and facility usage using personalized software.
  • Handled billing, payment processing, and monthly financial reporting, reducing payment errors by 30%.
  • Supervised cleanliness and maintenance of gym facilities by coordinating with cleaning and technical staff, ensuring a safe and hygienic workout environment.
  • Resolved customer complaints and feedback promptly, improving overall member satisfaction and retention.
  • Supported recruitment and onboarding processes for new staff, including induction, shift scheduling, and policy orientation.
  • Promoted gym events and membership campaigns via email and in-house advertising, helping boost new sign-ups by 20% in one year.
• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Streamlined office operations by implementing efficient administrative procedures.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.

• Detail-oriented Online Event Manager with experience in planning, executing, and optimizing virtual events.
• Skilled in event coordination, attendee engagement, and data-driven analysis, ensuring seamless and impactful online experiences.
• Proven track record of successfully planning and executing 50+ virtual events across the UK and New Zealand.
• Liaised with marketing teams to create engaging promotional materials.
• Scheduled meeting agendas leading to productive discussions.
• Oversaw guest registration process ensuring a warm welcome for all attendees.
• Handled client queries promptly delivering superior customer service.
• Increased attendee engagement by 35% through interactive features like live polls and Q&A sessions, while boosting overall event attendance by 40% through strategic marketing efforts.
• Optimized technical support processes, achieving a 98% issue resolution rate during live events and reducing setup time by 25%. Leveraged data-driven insights to enhance event quality, leading to a 90% attendee satisfaction rate and a 20% improvement in event success ratings.

• Implemented promotional strategies, increasing event visibility.
• Managed event logistics, ensuring smooth running of multiple events.
• Negotiated contracts with suppliers, securing best value for money.
• Led post-event evaluation, improving future performance.

Experienced Senior Sales Manager with over 6 years of leadership experience in sales strategy, team management, and customer relationship building. Proven track record of achieving sales targets,
enhancing customer service, and optimizing operational efficiency.

Key responsibilities

1.Sales Strategy and target achievements

• Set and managed monthly and annual sales targets, ensuring consistent revenue growth.
  
• Developed and executed strategic sales plans to drive market expansion and profitability.
  
• Implemented data-driven decision-making to optimize sales performance and forecasting.

2.Team Leadership & Training

• Designed and delivered comprehensive training programs to enhance customer service and sales effectiveness.
  
• Led and mentored a high-performing sales team, improving productivity and overall team morale.

• Conducted performance evaluations and provided actionable feedback for continuous
  improvement.
  
  3.Customer Relationship Management

• Built and maintained strong client relationships, increasing customer retention and satisfaction.
• Developed customer engagement strategies, resulting in improved loyalty and repeat business.
• Negotiated contracts and deals, ensuring mutually beneficial agreements for both clients
  and the company.
  
  4. Operational & Administrative Excellence

• Ensured a clean, organized, and professional work environment, contributing to operational efficiency.
• Managed sales reports, market analysis, and competitor research to refine business strategies.
• Collaborated with cross-functional teams to align sales initiatives with broader company goals.

5.Key achievements/projects

• Increased Sales Revenue by 40% and Developed and executed strategic sales plans that led to a 40% increase in annual revenue from 2018 to 2021.

• Successfully expanded the company’s market presence, securing 10+ new key accounts and Exceeded Sales Targets by 25% Annually Consistently surpassed monthly and annual sales targets by an average of 25%, contributing to sustained business growth.

• Led sales campaigns that boosted product sales by 35% within two years,
  Improved Customer Retention Rate to 90% Implemented customer engagement initiatives that increased customer retention from 75% to 90% within three years.
• Strengthened client relationships, resulting in a 20% increase in repeat business. Led and Trained a High-Performing Sales Team recruited, trained, and managed a sales team of 15+, enhancing team performance and productivity.
• Developed and delivered sales training programs, improving team efficiency and increasing individual sales performance by 30%. Optimized Sales Operations and Efficiency.
• Implemented streamlined sales processes, reducing operational inefficiencies by 20%. Maintained an organized and professional work environment, enhancing workflow and productivity.

• Facilitated effective communication by promptly forwarding phone calls and messages.
• Liaised with various departments, enhancing internal communication flow.
• Monitored visitor access, providing security to facility and personnel.
• Maintained clean reception area to provide welcoming atmosphere for guests.
• Resolved guest complaints in a timely manner ensuring satisfaction and repeat business.
• Served as the first point of contact, representing company in a professional manner.
• Provided detailed information about company services helping customers make informed decisions.
• Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
• Ensured smooth check-in & check-out process by promptly settling bills and confirming future bookings if required.
• Managed high volume calls for booking and reservation purposes.
• Built strong relationships with customers through excellent communication skills.
• Facilitated room upgrades when possible, improving guest experience.
• Assisted in handling group reservations effectively, resulting in smooth operations.
• Ensured customer satisfaction by handling reservations efficiently.
• Maintained up-to-date knowledge on hotel policies and discounts for informed responses.
• Confirmed bookings via email or telephone, eliminating any miscommunications.