Mohd Mujahid
Dundee,Dundee City
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication, and interpersonal skills. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
5
5
years of professional experience
Work History
Store assistant
Premier Stores
Alyth, Perth and Kinross
02.2025 - Current
- Processed transactions swiftly, minimising customer waiting times.
- Conducted accurate price checks to ensure correct billing at till points.
- Guided customers towards desired merchandise, reducing search time.
- Packaged purchased goods meticulously to prevent damage.
- Regularly checked products for freshness and removed expired items.
- Managed inventory effectively to avoid stock shortages.
- Strictly followed standard operating procedures to enforce company policies.
- Coordinated with team members to ensure smooth store operations.
- Managed over 60 customers per day.
- Increased sales by 20%.
Debt Collector
Midland Credit Management
Delhi, India
08.2022 - 12.2024
- Made outbound calls for collecting unpaid debts from customers.
- Improved customer relations by adhering to company policies and procedures.
- Provided professional, courteous service to maintain positive business relationships.
- Promoted customer satisfaction with tactful communication and negotiation skills.
- Resolved disputes effectively by conducting thorough investigation of claims and negotiation.
- Kept abreast of changes in debt collection laws to ensure compliance.
- Managed over 50 consumers calls per day, to increase collection by 10% everyday.
Customer Service Representative
Concentrix India PVT LTD
Delhi, India
02.2021 - 07.2022
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximize product visibility and sales.
- Offered technical support, leading to enhanced user experience.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Trained new hires for improved productivity and efficiency on job floor.
- Managed over 100 customers call and chats per day.
Education
Bachelor of Business Administration - BBA
SENIOR SECONDRY SCHOOL - PHYSICS, CHEMISTRY & MATHS
05.2017
- Completed [Type] Qualification
- 6.0 CGPA OVERALL
Master of Business Administration - MSC
Skills
- Bilingual or multilingual proficiency
- Retail software expertise
- Security awareness and vigilance
- Sales strategies
- Product display methods
- Electronic payment processing
- In-store promotion strategies
- Customer query resolution
- Sales strategies development
Affiliations
- Exploring different cultures and language's
- Travelling
Languages
English
Upper intermediate
Hindi
Native
Personal Information
Education
Current
Timeline
Store assistant - Premier Stores
02.2025 - Current
Debt Collector - Midland Credit Management
08.2022 - 12.2024
Customer Service Representative - Concentrix India PVT LTD
02.2021 - 07.2022
Subharti University - Bachelor of Business Administration, BBA
AL BARKAAT PUBLIC SCHOOL - SENIOR SECONDRY SCHOOL, PHYSICS, CHEMISTRY & MATHS
University of Dundee - Master of Business Administration, MSC