Mohanraj Subramanian
TIRUCHRAPALLI,INDIA
Summary
Enthusiastic Cabin Crew Member with knack for creating memorable passenger experiences. Skilled in resolving in-flight issues swiftly, ensuring safety and comfort. Known for fostering positive team dynamics and contributing to smooth flight operations.
Personable individual with strong aspiration to provide exceptional customer service. Demonstrates excellent communication and problem-solving skills, reinforced by background in aviation and team coordination. Committed to enhancing passenger experiences and ensuring safety and comfort during flights.
Overview
1
1
Certification
2
2
years of post-secondary education
6
6
years of professional experience
Work history
Customer service executive
Interglobe aviation pvt ltd
Tiruchirappalli
2022.03 - 2023.09
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Delivered exceptional service to increase customer loyalty.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
Airport customer service agent
Bhadra international India pvt ltd
Tiruchirappalli
2018.01 - 2020.10
- Verified customer passports and documentation to travel.
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Acted as first point of contact for customers to resolve potential issues with reservations.
Education
Master of Science - International business
UNIVERSITY OF HERTFORDSHIRE
Hatfield, London 2023.09 - 2025.09
Bachelor of Science - Mechanical engineering
INDRAGANESAN COLLAGE OF ENGINEERING
Tiruchirappalli, IndiaSkills
- Conflict Resolution
- Customer Service
- Product knowledge
- Internal department communication
- Team collaboration
- Interpersonal communications
- Complaint resolution
- Salesforce CRM
- Customer complaint handling
Certification
- RAMP SAFETY
- DANGEROUS GOODS
- AVSEC
Timeline
Master of Science - International business
UNIVERSITY OF HERTFORDSHIRE
2023.09 - 2025.09
Customer service executive
Interglobe aviation pvt ltd
2022.03 - 2023.09
Airport customer service agent
Bhadra international India pvt ltd
2018.01 - 2020.10
Bachelor of Science - Mechanical engineering
INDRAGANESAN COLLAGE OF ENGINEERING