Summary
Overview
Work History
Education
Skills
Timeline
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Mohannad Elhibir

Summary

Versatile professional with a proven track record in customer service and problem-solving. Excelled in roles requiring meticulous attention to detail and team collaboration, significantly enhancing client satisfaction and operational efficiency. Skilled in product knowledge and technical troubleshooting, adept at exceeding employer expectations through strategic planning and effective communication.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Cargo Handler

MEXL EXPRESS LTD
02.2015 - 09.2024
  • Handled cargo management and safety processes and managed palletizing and special cargo procedures.
  • Implemented proper hazardous materials handling procedures to ensure the safe transportation of dangerous goods.
  • Strengthened relationships with clients by maintaining clear communication channels, providing updates on shipment statuses, and promptly addressing any concerns that arose during transportation.
  • Supported warehouse management by assisting in tasks such as space planning, storage optimization, cleaning routines, ensuring a well-maintained working environment.

Customer Service Assistant

Sainsbury's
10.2008 - 02.2014
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Answered customer questions about product availability and shipment times.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Assisted customers with product selection, providing detailed information on features and benefits.

Computer Repair Technician

Computer Sales & Repairs
09.2006 - 05.2008
  • Collaborated with team members to complete complex repairs efficiently and effectively.
  • Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
  • Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
  • Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.

Event Security Guard

Shield Security
04.2002 - 06.2004
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Responded quickly to incidents and assessed active situations for security concerns.

Education

High School Diploma -

City of Westminster College
London, United Kingdom
04.2001 -

Skills

Customer service

Problem-solving

Product knowledge

Team collaboration

Timeline

Cargo Handler

MEXL EXPRESS LTD
02.2015 - 09.2024

Customer Service Assistant

Sainsbury's
10.2008 - 02.2014

Computer Repair Technician

Computer Sales & Repairs
09.2006 - 05.2008

Event Security Guard

Shield Security
04.2002 - 06.2004

High School Diploma -

City of Westminster College
04.2001 -

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Mohannad Elhibir