Mohan Kumar Arumugam
Coimbatore
Summary
Results-oriented Executive with 15 years in travel and operations management, specializing in GDS systems including Amadeus, Galileo, and Sabre. Expertise in process improvement and data analysis has driven operational efficiencies and revenue growth. Experienced in team building and market analysis, with a focus on implementing automation to streamline processes and reduce manual tasks.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
Cathrrine Tours and travels
Coimbatore, India
09.2024 - Current
- Identified growth opportunities through thorough analysis of company and market conditions.
- Guided team toward new opportunities, enhancing competitive differentiation.
- Developed comprehensive ten-year vision for team growth and success.
- Streamlined operations by coordinating effectively with airlines, hotels, and vendors.
- Monitored financial performance to ensure strict adherence to budget requirements.
- Evaluated operational processes to uncover areas for improvement.
- Assessed team strengths to align skill sets with organizational objectives.
- Demonstrated strong understanding of customer needs with effective communication strategies.
Assistant Manager
Propel Industries Private limited
Coimbatore, India
04.2023 - 08.2024
- Analyzed travel requirements and business volume to enhance operational efficiencies.
- Established functional travel desk, streamlining internal travel support.
- Developed a comprehensive travel policy for overseas employees, ensuring seamless support across time zones.
- Managed all aspects of travel logistics, including in-house cab services and international packages.
- Created duty rosters for in-house drivers, assigning daily responsibilities to optimize workflow.
- Oversaw vehicle maintenance and assisted with inventory management initiatives.
- Introduced incentive-based holiday trips, enhancing employee morale and engagement.
- Coordinated MICE trips for 700 participants, ensuring seamless execution with limited team support.
Travel Counsellor
American Express Global Business Travel
bangalore, India
08.2018 - 03.2023
- Acted as SPOC for travel needs of assigned client accounts, primarily MNCs.
- Utilized GDS Galileo and Sabre for seamless booking of flights, hotels, and cabs in one PNR.
- Resolved team errors in system tools, supporting Australia, Singapore, and India markets to enhance operational accuracy.
- Conducted quality checks on ticket issuance processes to ensure high standards.
- Provided remote assistance to clients and team members, addressing various needs effectively.
- Assigned daily tasks for 60-member team, created duty rosters, and updated attendance records.
- Recognized as Mr. Consistent and Best Team Player during global town hall meetings.
- Led team in understanding processes and utilizing internal tools to improve workflow efficiency.
International Travel Consultant
Infosys{BIT}
Mysore, India
08.2015 - 07.2017
- Designed custom itineraries and processed international flight ticket refunds using Amadeus GDS, ensuring client satisfaction.
- Issued and reissued flight tickets efficiently, ensuring customer satisfaction.
- Streamlined refund processing through BSP IATA for finance team, contributing to enhanced financial accuracy.
- Analyzed daily productivity and GDS performance metrics to identify trends and improve team efficiency.
- Supported 24/7 shifts across global time zones to meet operational demands.
Reservation officer
Caesars travel Kuwait
farwaniya, Kuwait
11.2013 - 06.2015
- Assisted diverse clients with international flight bookings using Amadeus and Galileo GDS.
- Coordinated team efforts in online bookings and low-cost carrier ticket issuance to streamline processes.
- Assisted corporate team in optimizing branch operations through efficient ticket issuance.
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
Executive Ticketing
pricol travel ltd
Coimbatore, India
12.2010 - 09.2013
- Managed reservation and ticketing for domestic and international travel.
- Utilized GDS systems, including Galileo and Amadeus, for efficient bookings.
- Created and edited corporate profiles on GDS platforms.
- Developed tools for profile creation linked with corporate SAP systems.
- Coordinated travel requirements for corporate and walk-in clients.
- Handled visa documentation and managed online appointment scheduling.
- Arranged comprehensive travel itineraries, including hotel reservations, leisure packages, and car rentals.
- Formed and sustained strategic relationships with clients.
- Kept organisation in compliance with regulations and internal requirements.
- Delivered high level of service to customers in effort to build upon future relationships.
- Processed billing and invoicing for implant, walk-in, and in-house clients.
Education
Master of Business Administration - Airlines and Airport Management
Anna University
Coimbatore, TN2011
Master of Business Administration - Finance
Bharathiar University
Coimbatore, IN-TN2011
Diploma of Higher Education - IATA/UFTAA Foundation & EBT Course
IATA
Montreal, Canada2011
Bachelor of Science - Catering Science and Hotel Management
PSG College of Arts and Science
Coimbatore, IN-TN2009
Diploma of Higher Education - Basic Cabin Crew Training
Frankfinn Institute of Air Hostess Training
Coimbatore, IN-TN2007
Immaculate Matriculation Higher Secondary School
Coimbatore, TNSkills
- GDS proficiency in Amadeus, Galileo, and Sabre
- Process improvement
- Data analysis
- Vendor coordination
- Team building and training
- Market analysis
- Decision-making authority
- Results orientation
- Revenue growth
- Research and development
- HR systems knowledge
- Organizational awareness
- Executive communication skills
- Change implementation
Timeline
Branch Operations Manager
Cathrrine Tours and travels
09.2024 - Current
Assistant Manager
Propel Industries Private limited
04.2023 - 08.2024
Travel Counsellor
American Express Global Business Travel
08.2018 - 03.2023
International Travel Consultant
Infosys{BIT}
08.2015 - 07.2017
Reservation officer
Caesars travel Kuwait
11.2013 - 06.2015
Executive Ticketing
pricol travel ltd
12.2010 - 09.2013
Master of Business Administration - Airlines and Airport Management
Anna University
Master of Business Administration - Finance
Bharathiar University
Diploma of Higher Education - IATA/UFTAA Foundation & EBT Course
IATA
Bachelor of Science - Catering Science and Hotel Management
PSG College of Arts and Science
Diploma of Higher Education - Basic Cabin Crew Training
Frankfinn Institute of Air Hostess Training
Immaculate Matriculation Higher Secondary School