Mohan Choudhary
Leicester,England
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Demonstrated team leadership with excellent staff management skills.
Effective communication and conflict resolution abilities. Proactive and hardworking individual focused on continuous operational improvement. Have been successful at reducing costs, increasing productivity, and maximizing customer satisfaction.
Versatile and innovative management professional at seeing "big picture" while still also focusing on details.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant General Manager
JDG Foods Ltd
Leicester, Leicestershire
08.2022 - 08.2023
- Analysed financial P&L information and developed strategies that led to 10% profitability increase within 4 months.
- Managed and motivated high-performing teams for successful KPI attainment.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Conducted regular staff meetings to communicate goals, address concerns, and foster positive work environment.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Strategically scheduled and managed 45+ staff members, maintaining high-performing business operations.
- Promoted unity among staff members through effective and consistent communication of vision and values.
- Enabled successful promotion of 2 staff from Head Waiters to Duty Managers through ongoing training and mentoring.
- Provided monthly staff training, effectively utilising cross-training methods to maintain highest levels of productivity.
- Introduced employee recognition programs that reduced staff turnover by 40%. As well as Implemented mentorship and cross-training programmes to maximise team engagement,.
Sales advisor
Vertu Motors
Leicester
05.2022 - 08.2022
- Produced results in line with KPI and sales targets. Selling 10 used or new cars.
- Highlighted product features by detailing benefits based on customer needs and personalities.
- Photographed cars for online listings to encourage new customer footfall.
- Test drove vehicles with customers to sell car benefits and features.
- Priced part-exchange vehicles, negotiating profitable outcomes.
- Enhanced sales value by upselling add-ons such as extended warranties and service plans.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Restaurant Manager
Indigo Restaurant
Leicester
03.2017 - 05.2022
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues
- Coordinated leadership workshops to educate team members on best practices to optimize productivity
- Assisted in recruiting, hiring and training of team members
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues
- Maintained cleanliness and working closely with employees to systemize tasks
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in restaurant field
- Trained new employees on proper protocols and customer service standards
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Delegated daily tasks to employees, streamlining daily progress and efficiency
- Reduced labor costs by improving employee schedules and workflows to capitalise on individual strengths and better meet forecasted customer demands
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
Assistant Banquet Manager
Indigo Restaurant
Leicester
01.2015 - 11.2016
- Maintained energy and enthusiasm in fast-paced environment
- Delegated tasks to staff members to maximize production under tight deadlines
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces
- Overlooked timeliness and quality of food delivery at high-volume events
- Liaised with venue management to monitor logistics and timelines
- Directed and managed banquet functions for 400-person event
- Motivated staff to perform at peak efficiency and quality.
Education
Business Management
Gateway College - 17 Colin Grundy Dr
Leicester02.2014
GCSEs -
Rushey Mead School
Leicester 09.2006 - 06.2011
Skills
- Marketing and advertising
- Customer Service
- Operations management
- Staff Scheduling
- Staff Management
- Strategic planning
- Business Development
- Interpersonal skills
- Computer literacy
- Organisational skills
- Analytical skills: Shown in researching data to Improve efficiency in team processes
- Performance management: Maintained regular schedule of 1-1 meetings and introduced new annual performance review process
- Active selling
- Restaurant cost control
- Guest dispute resolution
- Strategies and goals
Interests
Spirituality, Reading about Ancient History, Geopolitics, Fitness, Gaming, Watching Movies.
Languages
English, Marwadi
Native language
Hindi
Advanced
C1
Gujarati
Intermediate
B1
Marathi
Beginner
A1
French
Beginner
A1
Timeline
Restaurant General Manager
JDG Foods Ltd
08.2022 - 08.2023
Sales advisor
Vertu Motors
05.2022 - 08.2022
Restaurant Manager
Indigo Restaurant
03.2017 - 05.2022
Assistant Banquet Manager
Indigo Restaurant
01.2015 - 11.2016
GCSEs -
Rushey Mead School
09.2006 - 06.2011
Business Management
Gateway College - 17 Colin Grundy Dr
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