MOHAMUD OSMAN
London,Eltham
Summary
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Mechanical Assembler
Alcatel Submarine Networks
London, Greenwich
2021.09 - 2025.09
- Achieved successful transition from classroom training to independent performance on the shop floor.
Delivered patient-focused service alongside team members, contributing to overall success.
Realised personal and team targets through effective collaboration and initiative. - Consistently met deadlines whilst maintaining high standard of workmanship.
- Achieved consistent product standards by following strict quality control measures.
- Streamlined assembly line process through effective troubleshooting techniques applied.
Personal Trainer
Virgin Active
Covent Garden, Camden
2020.11 - 2021.09
- Cultivated strong relationships with clients through effective communication.
Designed tailored fitness programmes to enhance client satisfaction and retention.
Demonstrated initiative and positive attitude in long working hours to ensure client success. - Provided personalised fitness assessments for targeted training plans.
- Shared latest industry trends with colleagues, staying ahead of the curve in delivering effective routines.
- Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
Contact centre agent
Sitel - NHS Test and Trace
London, Eltham
2019.12 - 2020.06
- Facilitated support for individuals testing positive for COVID-19, ensuring clarity in communication and guidance.
- Adapted swiftly to new software tools to enhance productivity.
- Delivered accurate product information for enhanced customer experience.
- Managed high volume of customer calls, ensured customer satisfaction.
Picker and packer
Ocado
2019.03 - 2020.04
- Ensured timely delivery of customer orders through effective management of picking and handling tasks.
Enhanced team performance by fostering collaboration and minimising workflow disruptions.
Strengthened workplace relationships to create a culture of mutual support and cooperation. - Conducted quality checks to maintain high standards of goods.
- Ensured smooth operations with regular maintenance of packing machines.
- Maintained accurate records for easy tracking of parcels.
Practitioner of sports coaching
Southwark Council
Bermondsey, Southwark
2018.02 - 2019.11
- Empowered diverse groups through engaging personal training sessions.
Achieved positive participant feedback by providing tailored support at Street League Academy.
Cultivated a collaborative environment that boosted individual confidence and team cohesion. - Organised regular team-building activities for fostering unity and cooperation among players.
- Ensured safety protocols were adhered to, reducing chances of accidents during practice.
- Established clear communication channels to facilitate smooth operation during matches.
Renovator
Green-En
Canary Wharf, Tower Hamlets
2017.09 - 2017.11
- Assisted in various tasks within small firm.
- Supported removal of plaster from doors and floors.
- Helped with heavy lifting of equipment and refuse.
- Aided in transporting roof tiles to van.
- Quickly learned and applied new skills to improve efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
Sales Assistant
Aldi
Old Kent road
2017.02 - 2017.10
- Provided exceptional customer service by addressing customer enquiries promptly and ensuring satisfaction through attentive communication and support.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Education
Undergraduate - Digital Marketing & Management
Anglia Ruskin University
London06.2029
A Level - Business Studies
Manchester College
Manchester 2014.05 - 2016.07
High School Diploma -
Thomas Tallis Secondary School
London, Greenwich 2009.09 -
Skills
- Customer service excellence
- Pneumatic tools handling
- Resourceful thinking
- CNC machine programming
- Hand-eye coordination
- CAD software proficiency
- Oral communication
- Team player
- Risk Assessments
- Process Improvement
- Target-focused
- Quality standards
- Damage control
- Attentive
References
REFERENCES AVAILABLE ON REQUEST
Timeline
Mechanical Assembler
Alcatel Submarine Networks
2021.09 - 2025.09
Personal Trainer
Virgin Active
2020.11 - 2021.09
Contact centre agent
Sitel - NHS Test and Trace
2019.12 - 2020.06
Picker and packer
Ocado
2019.03 - 2020.04
Practitioner of sports coaching
Southwark Council
2018.02 - 2019.11
Renovator
Green-En
2017.09 - 2017.11
Sales Assistant
Aldi
2017.02 - 2017.10
A Level - Business Studies
Manchester College
2014.05 - 2016.07
High School Diploma -
Thomas Tallis Secondary School
2009.09 -
Undergraduate - Digital Marketing & Management
Anglia Ruskin University