Summary
Overview
Work history
Education
Skills
Personal Skills
Accomplishments
Certification
Languages
Additional Information
Timeline
Generic

Mohammed Zeeshan Azam

London,Middlesex

Summary

Highly skilled Field Engineer and IT Support with 8+ years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimize overall company productivity.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Field Engineer

Mindqube Limited
City Of London
2022.07 - Current
  • Installed new hardware like Cisco Meraki and Cloudgenix SD-WAN, Web Router, and other servers.
  • Install Vodafone routers and configure them.
  • Rack and stack, Print, Label, and Patching in a live environment at client sites like Waitrose, John Lewis, Data centers, Wipro, Infosys, and others around the UK.
  • Provide on-call technical and troubleshooting support to remote team/engineer and physical cabling at the time of Migration.
  • Liaised with Network Engineer to configure Cisco Meraki and Cloudgenix devices on site.
  • Finding out circuits and checking all physical cables before work and sending pictures to the team.
  • Revisit for Migration and make devices live and check if everything is working. If not follow protocol and start rollback activities within SLA.
  • Move, or decommission devices after successful Migration
  • Worked flexible hours, weekends, and bank holidays.
  • Practical skills such as DIY experience, and physical handling of devices on-site and in data centers.
  • Verified proper installation and connection of cables, operating systems, and software.
  • Installed hardware, software and peripheral equipment in alignment with manufacturer specifications.

Help Desk Assistant

Wipro Technologies
Reading, Berkshire
2022.04 - 2022.06
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Delivered reliable, high-quality technical support to average of 100+ users daily.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Answered user questions about hardware and software operations to help resolve problems.
  • Organised workspaces for employees with computers, monitors and associated cabling or equipment.
  • Established and troubleshot network and data communications systems.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Used internal Wipro software to track support tickets and document actions.
  • Laptop allotments to new users and set up company default software.
  • Tagging and untagging IT devices to users.
  • Reimaging with OS operation systems
  • Data wiping using Blancco software.
  • Support MAC

IT Support

Training Square London Ltd.
London, Greater London
2017.03 - 2022.03
  • Conducted effective IT support service training for 25 employees, leading to improved operational efficiency.
  • Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
  • Implemented process improvement strategies to speed up ticket handling times.
  • Installed PAN and WLAN networks at remote locations.
  • Led data migration to updated domains, improving network traffic performance.
  • Organised workspaces for employees with computers, monitors, and associated cabling or equipment.
  • Carried out new software installations and updates, keeping systems functional and secure.
  • Tracked computer system and network performance to identify root causes of issues.
  • Completed investigations to check on reported errors, reproduce problems, and trace faults.
  • Installed new software for users and monitored version and patch update requirements.
  • Employed advanced troubleshooting and expert application knowledge to efficiently solve system user interface problems.
  • Setup of printers, Projectors, and various IT equipment needed for IT Training
  • Prepared equipment for staff use, installing cables, operating systems, and software.

IT Consultant

GNITT Computer Education
India
2015.01 - 2017.01
  • Tracked student attendance and performance, intervening early in concerning issues
  • Advised, criticized, and encouraged students to develop abilities
  • Used established standards and teaching expertise to plan learning programs
  • Evaluated students using standardized criteria to determine abilities and learning needs
  • Managed staff compliance with school-specific policies and procedures
  • Provided subject matter expertise on all courses, materials, and lesson plans
  • Designed course materials and support implementation
  • Promoted a positive image of the institution by attending networking events and maintaining sustainable and productive relationships with partners and agents
  • Handled up to new student inquiries, providing advice on entry requirements, fees, course structure, admissions, and enrolment procedure

Sales Executive / IT Support

Glamour Interiors
India
2012.01 - 2014.11
  • Proactively identified and solved complex strategy problems to positively impact sales management and business direction
  • Maintained currency on industry trends and developments, strengthening product and service knowledge
  • Collaborated with management to review and approve profitable, beneficial customer contract terms
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives
  • Conducted internal and external product training, preparing and executing targeted sales presentations
  • Coordinated with purchasing teams to negotiate and secure profitable contracts with key clients
  • Organised workspaces for employees with computer, monitors, and associated cabling or equipment
  • Carried out new hardware installations and updates, keeping systems functional and secure
  • Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.

Education

Diploma - Hardware and Networking

GNITT Computer Education
India
01.2015

Master Of Business Administration - Human Resources Management & Marketing

Osmania University
Hyderabad
06.2014

Bachelor of Commerce - Computer Application

Osmania University
Hyderabad
04.2011

Skills

  • MS Office: Word, PowerPoint & Excel
  • Adobe Photoshop
  • Adobe InDesign
  • Adobe Illustrator
  • Basic Troubleshooting
  • Windows O/S
  • Diagnostic software
  • Technical service interventions
  • Device installations
  • MacOS Support
  • DIY
  • Hardware & Neworking

Personal Skills

  • High problem solving, and excellent communication skills.
  • Able to work under pressure efficiently and carefully.
  • Ability to learn and understand new processes quickly.
  • Highly self-motivated, conscientious and dedicated.
  • Ability to work independently as well as be a productive team member.
  • Possess an analytical mind with attention to detail.
  • Prioritising and managing workloads coupled with excellent time management

Accomplishments

    Certificate of Recognition from Training Square London.

Certification

  • Level 3 Award in Emergency First Aid at Work, Training Qualifications UK - Mar 2022
  • IT Support Training, London Training Group Ltd. - Oct 2018
  • Certification Of Accounting, Consoft Technologies - Oct 2015
  • Advance Excel, Aptech Computer Education - Oct 2014
  • General Awareness & International Affairs, International School General Awareness Exam, - Sep 2002

Languages

Urdu, Hindi
Native language
English
Master or proficient
C2

Additional Information

Full UK Driving License

Timeline

Field Engineer

Mindqube Limited
2022.07 - Current

Help Desk Assistant

Wipro Technologies
2022.04 - 2022.06

IT Support

Training Square London Ltd.
2017.03 - 2022.03

IT Consultant

GNITT Computer Education
2015.01 - 2017.01

Sales Executive / IT Support

Glamour Interiors
2012.01 - 2014.11

Diploma - Hardware and Networking

GNITT Computer Education

Master Of Business Administration - Human Resources Management & Marketing

Osmania University

Bachelor of Commerce - Computer Application

Osmania University
Mohammed Zeeshan Azam