MOHAMMED ZAHIRUDDIN FAKIR
Operation, Sales And Customer Service
Edinburgh,MLN
Summary
Results-driven professional with over 18 years of experience in customer service, operations, sales, and merchandising. Delivering top-tier customer service for 4 years, complemented by 2 years in merchandising and warehouse operations. Demonstrated leadership as an Operations Supervisor for 6 years, optimizing efficiency and team performance. Extensive banking experience in sales and relationship management, successfully fostering client relationships and driving revenue growth. Strong organizational and administrative expertise, with a background in office administration within Citi Bank's Credit Card Operations. Recognized for a detail-oriented approach, excellent problem-solving abilities, and a commitment to achieving business objectives in fast-paced environments.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Self Employment, Replenishment & Customer Service
Just Eat Food, Adecco and Indeed Flex
Edinburgh, Edinburgh
11.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Managed receiving, storing, picking, and packing inventory for timely order fulfilment.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Sessional Worker
Royal Mail Group
Edinburgh, Edinburgh
12.2024 - 12.2024
- Provides a varied role that includes segregating mail according to post code, moving it around in trolleys, manually sorting, scanning and labelling parcels or letters.
Customer Service & Operations Analyst
NatWest Bank
Edinburgh, Edinburgh
05.2024 - 08.2024
- Assisted customers with account management, transactions, and problem resolution to ensure a positive banking experience.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product and service information.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Handled escalated customer complaints and complex service issues, ensuring prompt resolutions.
- Compiled, analysed, and reported customer service metrics and operational data.
- Maintained high customer satisfaction by providing friendly, helpful, and informative service.
- Answered constant flow of customer calls with minimal wait times.
Merchandising Assistant
Sainsbury's
Edinburgh, Edinburgh
12.2023 - 02.2024
- Managed stock replenishment, inventory control, and ensured proper product placement to enhance store presentation.
- Assisted in analysing sales data to forecast demand and liaised with suppliers for timely product delivery.
- Monitored competitor activities regarding product offerings, pricing strategies, and display techniques as part of ongoing market research efforts.
Operations Supervisor
Saudi Manpower Solutions Co.
11.2013 - 11.2019
- Supervised daily operations to enhance team productivity and efficiency.
- Resolved customer complaints with clear communication and problem-solving skills.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed operational strategies to improve service delivery and customer satisfaction.
- Provided financial reporting and analysis to support business decision-making.
- Trained, mentored, and motivated employees to maximize team performance.
- Managed client relationships and business development strategies.
Front Desk Administrator
Hotel Day Night
02.2010 - 09.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Provided comprehensive customer service via phone and email, ensuring high client satisfaction.
Senior Relationship Officer
Mashreq Bank
Dubai, Dubai
08.2008 - 08.2009
- Led a team of 12 sales officers to generate leads and acquire new accounts.
- Engaged high-net-worth clients to promote business banking products and services.
- Managed customer relations, ensuring high service standards and client retention.
- Analysed financial data to assess the viability of lending applications.
- Collaborated with operations teams to ensure timely processing of customer requests.
Direct Sales Representative
Direct Marketing Solution, Standard Chartered
06.2006 - 07.2008
- Achieved sales targets by promoting retail banking products.
- Built strong customer relationships and maximized cross-selling opportunities.
- Conducted promotional activities and sales campaigns to drive business growth.
- Ensured error-free processing of customer applications and documentation.
Office Administrative Assistant
Citi Bank N.A
01.2004 - 05.2006
- Processed and verified credit card applications from various DSAs.
- Acted as a liaison between the bank, DSAs, and the sales team.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided customer support and sales assistance for credit card products.
- Managed office documentation, correspondence, and administrative tasks.
- Maintained and organized office records, including purchase orders and supplies.
Education
BBA - Business Management
Jaipur National University
India 01.2016 - 01.2018
Bachelor of Information Technology - IT
Manipal Academy of Higher Education
India 02.2000 - 08.2005
Skills
- Customer Service Excellence
- Team Leadership & Training
- Sales & Business Development
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Problem-solving
- Microsoft office
- Operational efficiency
- Operations management
- Active listening
- Product knowledge
- Customer needs assessment
- Sales development
- Guest relations
- Front office management
- Cash handling
- Time management
Sales and marketing
Certification
Communication Skills, Now Training & Education, Riyadh, K.S.A
Timeline
Sessional Worker
Royal Mail Group
12.2024 - 12.2024
Customer Service & Operations Analyst
NatWest Bank
05.2024 - 08.2024
Merchandising Assistant
Sainsbury's
12.2023 - 02.2024
Self Employment, Replenishment & Customer Service
Just Eat Food, Adecco and Indeed Flex
11.2020 - Current
BBA - Business Management
Jaipur National University
01.2016 - 01.2018
Operations Supervisor
Saudi Manpower Solutions Co.
11.2013 - 11.2019
Front Desk Administrator
Hotel Day Night
02.2010 - 09.2013
Senior Relationship Officer
Mashreq Bank
08.2008 - 08.2009
Direct Sales Representative
Direct Marketing Solution, Standard Chartered
06.2006 - 07.2008
Office Administrative Assistant
Citi Bank N.A
01.2004 - 05.2006
Bachelor of Information Technology - IT
Manipal Academy of Higher Education
02.2000 - 08.2005
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