Summary
Overview
Work History
Education
Skills
Volunteering
Languages
Timeline
Generic

Mohammed Uwais Patel

Preston,Lancashire

Summary

Results-driven sales professional with a robust background in customer support, account management and marketing strategy. Demonstrates proven success in sales tracking, campaign development, and CRM system management. Adept at building and maintaining client relationships, leading high-performing teams and delivering training that drives motivation & goal achievement on the sales floor.

Skilled in KPI tracking, customer service operations, and feedback analysis using platforms such as Qualtrics. Brings excellent communication, time management and organisational skills to support team performance and exceed sales targets. Certified in customer service with a strong focus on empathy, active listening, and maintaining composure under pressure. Ready to leverage a proactive and resourceful approach to drive customer satisfaction, sales growth, and operational excellence in a dynamic sales environment.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service & Account Specialist

Tax-Free Childcare Service
08.2023 - 04.2025
  • Provided expert guidance to working parents on applying for Tax-Free Childcare, ensuring smooth applications and excellent service.
  • Managed customer accounts, processing payments and handling sensitive data using platforms such as Equifax and HMRC Government Gateway Portal.
  • Resolved IT-related incidents and safeguarded sensitive customer information, maintaining compliance with security protocols.
  • Delivered comprehensive training to new team members on customer service, account management, and IT systems.
  • Conducted customer feedback surveys using Qualtrics, driving continuous service improvement and contributing to marketing efforts.
  • Collaborated with internal teams to design and execute targeted marketing campaigns, boosting service awareness and customer engagement.

Customer Service Advisor

HGS (Hinduja Global Solutions)
12.2020 - 06.2023
  • Delivered high-quality customer support for TalkTalk Business, handling billing enquiries, technical issues, and service optimisations.
  • Developed a deep understanding of router operations, troubleshooting issues over the phone, reducing the need for on-site engineer visits.
  • Ensured GDPR compliance while managing sensitive customer data and liaising with engineers to resolve more complex technical problems.
  • Contributed to process improvements by identifying areas where customer interactions could be streamlined.
  • Handled a high volume of daily inquiries while consistently meeting or exceeding performance KPIs, including response time and resolution rates.
  • De-escalated complaints calmly and professionally, turning potential negative experiences into positive outcomes.

Student Finance Advisor

HGS (Hinduja Global Solutions)
08.2020 - 11.2020
  • Assisted students and parents with the Student Finance England application process, ensuring clear guidance and support throughout.
  • Handled sensitive documents like passports and birth certificates with the utmost care, ensuring GDPR compliance.
  • Improved operational efficiency by streamlining application processes, reducing processing times and improving accuracy.
  • Managed difficult customer interactions professionally, restoring confidence in the service through effective problem-solving.
  • Followed up on unresolved cases, ensuring timely updates and full issue resolution.
  • Provided accurate product and service information, guiding customers through troubleshooting and usage best practices.

Sales & Marketing Assistant

Designer Menswear
01.2018 - 06.2020
  • Assisted in the planning and execution of marketing campaigns across digital and traditional channels, increasing lead generation by 10%.
  • Increased store revenue by executing social media marketing strategies, which expanded the store's reach and attracted a broader customer base.
  • Managed stock levels, ensuring the shop floor was always replenished and visually appealing to customers.
  • Managed and updated content across social media platforms and company website, improving online engagement and visibility.

Education

BTEC - Chemistry

Cardinal Newman College
09.2017 - 05.2019

BTEC - Biology

Cardinal Newman College
09.2017 - 05.2019

BTEC - Physics

Cardinal Newman College
09.2017 - 05.2019

BTEC - Business Studies

Cardinal Newman College
09.2016 - 05.2017

Skills


  • Marketing Strategy
  • Team Leadership
  • Feedback Analysis
  • Sales tracking
  • Sales floor communication
  • KPI tracking
  • Communication skills

Volunteering

  • Charity Representative: Led fundraising efforts for causes such as Motor Neurone Disease and Mind health during high school, developing leadership and organisational skills.
  • Food Bank Volunteer: Active member of the local food bank, providing support to the less fortunate during the pandemic, demonstrating community engagement and compassion.
  • Charity Cycle Ride: Completed a 45-mile charity cycle ride to raise money for MMI in Preston, supporting refugee victims globally.
  • Secretarial Work for Mosque: Provided administrative support during the Covid-19 pandemic, updating contact lists and ensuring smooth communication within the community.

Languages

English
Native
Hindi
Beginner
Urdu
Beginner
Gujarati
Fluent

Timeline

Customer Service & Account Specialist

Tax-Free Childcare Service
08.2023 - 04.2025

Customer Service Advisor

HGS (Hinduja Global Solutions)
12.2020 - 06.2023

Student Finance Advisor

HGS (Hinduja Global Solutions)
08.2020 - 11.2020

Sales & Marketing Assistant

Designer Menswear
01.2018 - 06.2020

BTEC - Chemistry

Cardinal Newman College
09.2017 - 05.2019

BTEC - Biology

Cardinal Newman College
09.2017 - 05.2019

BTEC - Physics

Cardinal Newman College
09.2017 - 05.2019

BTEC - Business Studies

Cardinal Newman College
09.2016 - 05.2017
Mohammed Uwais Patel