Mohammed Shoaib Jaleel Basha

Key Achievements

• Award as the month of associate for good customer service.
• Achieve the target of day today sales.

Responsibilities

• Resolve customers complaints efficiently, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and transaction in the CRM system.
• Collaborate with team members to improve service process and customer satisfaction.
• Achieved 90% customer satisfaction rate through consistent service delivery.

Key Achievements

• Received a comments from clients for outstanding service and delivery responsiveness to their questions.

Responsibilities

• Inbound and outbound calls to prospective customers based on provided leads.
• Provide excellent customer service during the call and after the sales process ensuring customer satisfaction.
• Collaborate with team leads and supervisor to achieve personal and team day today sales goals.

Key Achievements

• Played a key role to resolve a queries to customer on their reports of financial statements.
• Awarded as month of associate for target achieving.
• Build a strong relationship with the senior auditor and customers across all level of the business.

Responsibilities

• Account Payable and Receivable : Process invoices, reconcile vendor statements, and ensure timely payments to suppliers. Manage customer invoicing, track receivables and follow up overdue on accounts.
• Financial Reporting: Assist in the preparation of annual financial statements, including balance sheets, income statements and cash flow statements.
• Payroll Processing : Process payroll including wages, deduction and contribution
• Maintained company purchase and sales ledgers.
• Adhered to all regulatory requirements, supporting overall compliance to reduce risks.