Mohammed Rafi Pathan
Leicester,England
Summary
A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Committed manager with exceptional leadership, organizational skills, and communication abilities leads high-performing cross-functional teams. Leads projects, company operations, and business growth. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
Work History
Training Ambassador
Hello Fresh
Nuneaton , United Kingdom
05.2021 - Current
- Reviewed customer history to recommend appropriate products and services.
- Stayed current on processes and procedures to offer relevant assistance.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Assisted with infection control through social distancing and PPE wearing.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Managed teams by overseeing hiring, training and professional growth of employees.
Assistant Manager Business Development
Newmark Consultants
Hyderabad, INDIA
06.2020 - 12.2021
- Delivered tailored assistance to customers with disabilities.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out day-to-day duties accurately and efficiently.
- Applied a positive customer service approach to increase satisfaction levels.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Conducted intensive safety audits and investigated reported issues, accidents, and near-misses.
- Monitored and updated stock levels and inventory databases.
- Generated Key Performance Indicator reporting to drive better performance.
- Created and maintained displays and signs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
- Developed plans and strategies to promote continuous improvement.
- Increased revenue by upselling and recommending products.
Business development executive
Alekhya Apse Design
Hyderabad, India
09.2018 - 05.2020
- Designed marketing collateral to build brand reputation and customer engagement.
- Trained new staff to efficiently manage the sales pipeline.
- Forecasted sales and market trends to improve business strategy.
- Led strategy meetings to scope project goals and reporting frameworks.
Sales executive
Glounix Projects Pvt Ltd.
VIZAG, INDIA
06.2017 - 08.2018
- Presented sales data and leadership insights to aid strategy development and planning.
- Totalled bills using Maths skills and maintained accurate till count.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Generated new leads and opportunities to maximize revenue.
- Promoted customer loyalty scheme at checkout.
- Explained establishment policies to customers and offered advice on selections.
Education
Masters in Computer Application - Computers
JNTU
INDIABachelor of Science - Computers
Acharya Nagarjuna University
INDIA10th -
SFS High School
INDIASkills
- Staff supervision
- Induction program
- Program development
- Problem-solving
- Communication skills
- Leadership
- Team building
- Public relations
- Time management
- Multilingual
Affiliations
- Always learning new chapters
Languages
English
Fluent
Hindi
Fluent
Telugu
Fluent
Timeline
Training Ambassador
Hello Fresh
05.2021 - Current
Assistant Manager Business Development
Newmark Consultants
06.2020 - 12.2021
Business development executive
Alekhya Apse Design
09.2018 - 05.2020
Sales executive
Glounix Projects Pvt Ltd.
06.2017 - 08.2018
Masters in Computer Application - Computers
JNTU
Bachelor of Science - Computers
Acharya Nagarjuna University
10th -
SFS High School
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