mohammed nisam manayil choyakkad
Manor Park,Newham
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Polite and professional person with strong communication and multitasking skills.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Customer Service Representative
British Petroleum
Wapping, Tower Hamlets
2022.10 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
Education
Bachelor of Arts - economics
university of calicut
india 2018.06 - 2021.04
Master of Business Administration - business
University of Roehampton
Roehampton 2022.09 -
Skills
- Creative problem solving
- Customer sales support
- Transportation solutions
- Outstanding customer service
- Social media management
- Administrative support
- POS systems expert
- Basic computer knowledge
Languages
English
Advanced
Malayalam
Native
Hindi
Fluent
Tamil
Upper intermediate
Timeline
Customer Service Representative
British Petroleum
2022.10 - Current
Master of Business Administration - business
University of Roehampton
2022.09 -
Bachelor of Arts - economics
university of calicut
2018.06 - 2021.04