Summary
Overview
Work history
Education
Skills
Languages
Timeline
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mohammed nisam manayil choyakkad

Manor Park,Newham

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Polite and professional person with strong communication and multitasking skills.


Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work history

Customer Service Representative

British Petroleum
Wapping, Tower Hamlets
10.2022 - Current
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention.

Education

Bachelor of Arts - economics

university of calicut
india
06.2018 - 04.2021

Master of Business Administration - business

University of Roehampton
Roehampton
09.2022 -

Skills

  • Creative problem solving
  • Customer sales support
  • Transportation solutions
  • Outstanding customer service
  • Social media management
  • Administrative support
  • POS systems expert
  • Basic computer knowledge

Languages

English
Advanced
Malayalam
Native
Hindi
Fluent
Tamil
Upper intermediate

Timeline

Customer Service Representative

British Petroleum
10.2022 - Current

Master of Business Administration - business

University of Roehampton
09.2022 -

Bachelor of Arts - economics

university of calicut
06.2018 - 04.2021

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