Mohammed Nakash Vasi

• Supervised daily store operations, maintaining high standards of customer service and operational efficiency.
• Led and motivated team during busy trading periods, fostering a productive and positive work environment.
• Trained and coached new employees, enhancing their confidence and product knowledge to meet company standards.
• Delivered excellent customer service by resolving enquiries and complaints professionally, ensuring every customer received a positive experience.
• Opened and closed the store, carrying out cash reconciliation, banking procedures, and end-of-day reports accurately.
• Managed cash handling, till operations, refunds, and card transactions in line with company procedures.

• Delivered a high standard of customer service while completing scheduled home deliveries safely, efficiently, and on time.
• Planned and followed the most efficient delivery routes to ensure punctual deliveries and maximise productivity.
• Planned and followed efficient delivery routes to ensure punctual deliveries and enhance productivity.Supported warehouse operations by picking, packing, sorting, scanning, and preparing customer orders for dispatch.
• Loaded, unloaded, and handled customer orders to ensure products were delivered in excellent condition.
• Maintained stock accuracy and organisation while upholding housekeeping standards in the warehouse according to company procedures.

· Delivered exceptional customer service via inbound and outbound calls, resolving customer enquiries efficiently.

· Identified customer needs and recommended Virgin Media products and services to maximise sales opportunities.

· Achieved and consistently worked towards individual and team sales targets and KPIs.

· Processed new customer orders, upgrades, renewals, and account changes accurately.

· Explained broadband, TV, mobile, and package options clearly to help customers make informed decisions.

· Built strong customer relationships through excellent communication and active listening.

· Resolved complaints and service issues professionally while maintaining high customer satisfaction.

· Managed customer accounts using CRM systems, ensuring accurate records and data protection compliance.

• Delivered exceptional customer service via phone, email, and live chat, assisting customers with a wide range of enquiries in a professional and friendly manner.
• Exhibited strong communication skills, empathy, and professionalism to effectively support customers in challenging situations.
• Resolved customer queries relating to orders, deliveries, returns, refunds, exchanges, and product information, ensuring a positive customer experience.
• Processed customer orders, amendments, cancellations, and refunds with precision to ensure customer satisfaction.
• Collaborated with logistics, warehouse, and store teams to swiftly resolve customer issues, enhancing overall service quality.
• Maintained a high level of product knowledge to provide accurate advice and recommend suitable products and services.