Open to work
Mohammed Moin Khan
London,London
Summary
Results driven hospitality professional with extensive experience in 5-star hotel environments, specialising in front office operations and guest relations. Skilled in front desk management and reservation systems, including Opera PMS and Inkey PMS. Excels in guest service, complaint resolution, and service recovery, ensuring compliance and accuracy. Strong leader focused on team development and effective communication, committed to driving operational efficiency in luxury hospitality. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Holds a Bachelor's degree in International Hospitality, Tourism & Event Management and is passionate about developing within luxury hospitality
Overview
4
4
years of professional experience
1
1
Certificate
Work history
Guest Services Manager
The Wilde Aparthotel
London, United Kingdom
2025.10 - Current
- Led day-to-day front office operations, ensuring smooth and efficient guest journeys from arrival through departure
- Handle escalated guest concerns and complex service issues, taking ownership through to resolution while protecting the guest experience
- Supervise and support the reception team, maintaining high standards of service, professionalism and operational efficiency
- Coordinate closely with Housekeeping ,Maintenance and other departments to ensure rooms and guest requests are delivered within expected timeframe
- Coordinate closely with Housekeeping ,Maintenance and other departments to ensure rooms and guest requests are delivered within expected timeframe
- Monitor operational standards and proactively identify opportunities to improve the guest service
- Trained new staff on customer service excellence and efficient operational procedures.
- Established rapport with regular clients & VIP guests to foster loyalty and retention.
- Assist with financial and administrative procedures. including payments handling, reservation traces, cash reconciliation and night audit processes
- Maintain strong knowledge of hotel policies, health & safety procedures and emergency protocols
Receptionist
The Wilde Aparthotel
Edinburgh, United Kingdom
2024.08 - 2025.10
- Warmly greeted visitors, crafting professional impression of the organisation.
- Delivered exemplary customer service, fostering positive perceptions and enhancing reputation.
- Managed guest arrivals and departures, payment, reservations, room allocation and special requests
- Used Opera PMS for daily front desk and reservation operations
- Assisted with inventory management and monitoring of future bookings and operational requirements
- Efficiently managed client, vendor, and public inquiries, ensuring prompt responses.
- Maintained reception area cleanliness, adhering to company standards.
- Promptly addressed email inquiries, providing concise, clear information.
- Managed calls efficiently, redirecting to appropriate departments for effective communication.
- Ensured efficient retrieval of invoices by maintaining organised with organised filing system and records systematically for streamlined retrieval.
- Coordinated with staff members effectively, promoting teamwork and productivity.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
Front of house team member
Elior UK Murrayfield stadium
Edinburgh, UK
2023.10 - 2024.08
- Elevated guest experiences through tailored, proactive customer service.
- Welcomed customers and promptly directed them to allocated tables, contributing to a positive dining atmosphere.
- Delivered high level food & beverage service within VVIP hospitality boxes and large scale match day events
- Memorised complete menu and provided knowledgeable suggestions to guests.
- Coordinated with kitchen and bar staff to ensure seamless front-of-house operations, enhancing service efficiency.
- Managed high volumes of guests in fast-paced environments while ensuring exceptional care.
- Delivered high level food & beverage service within VVIP hospitality boxes and large scale match day events
- Listened to customer requests and provided effective solutions to enhance satisfaction.
Receptionist
The orchid hotel
Mumbai, india
2022.08 - 2022.12
- Greeted guests warmly and professionally for positive first impressions.
- Offered knowledgeable, friendly support to in-office guests.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Delivered front of house duties with a warm and professional manner.
- Managed high volume of incoming calls on multi-line telephone system, ensuring accurate message documentation.
- Assisted team with paperwork by efficiently uploading guest details into system.
- Delivered front of house duties with a warm and professional manner.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Advised guests of current offers and promotions to upsell services.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Delivered first class customer care through polite, professional service.
- Informed guests of hotel security features and safety processes, enhancing their sense of security during stays.
- Provided local attraction and event information for enhanced hotel stays.
Education
Certificate of Higher Education - Economics And Commerce
Malini Kishor Sanghvi College Of Commerce
India 06/2018 - 04/2021
Bachelor of Arts - BA in international hospitality & tourism management
Queen Margaret University College, Edinburgh
Edinburgh, EDH 09/2021 - 07/2024
Skills
- Reception operations
- Booking systems proficiency
- Opera PMS expertise
- Exceptional guest service
- Sales techniques for upselling
- Conflict resolution skills
- Customer recovery methods
- Feedback analysis from guests
- Cash management skills
- Effective time organization
- Leadership and team development
- Qualities of a leader
- Fluency in multiple languages
- Excellence in service delivery
- Compliance with audits
Affiliations
- Love exploring meeting around
- Professional football player
- Travelling
- Fitness
Accomplishments
Successfully completed a structured hospitality internshiup at THE ORCHID HOTEL, gaining exposure to luxury hotel operations.
Demonstrated adaptablity and professionalism while working in a fast paced hotel environment and interacting with guest from diverse backgrounds
Certification
-On completing successfully Trainee Program for The Orchid Hotel, Mumbai
-Received appreciation letter during my time in The Orchid Hotel, Mumbai
-Sports wining certificates in professional Tournaments
-Front desk certified
Languages
English
Native
Hindi
Native
Urdu
Native
Marathi
Intermediate
Timeline
Guest Services Manager
The Wilde Aparthotel
2025.10 - Current
Receptionist
The Wilde Aparthotel
2024.08 - 2025.10
Front of house team member
Elior UK Murrayfield stadium
2023.10 - 2024.08
Receptionist
The orchid hotel
2022.08 - 2022.12
Certificate of Higher Education - Economics And Commerce
Malini Kishor Sanghvi College Of Commerce
06/2018 - 04/2021
Bachelor of Arts - BA in international hospitality & tourism management
Queen Margaret University College, Edinburgh
09/2021 - 07/2024
Work preference
Job search status
Open to workWork Type
Full timeLocation preference
On-siteSalary range
£27000/yr - £200000/yrLanguages
6,C2,6,C2,5,C1