Mohammed Minhaj
Cardiff,cardiff
Summary
Results-oriented Hospitality Team Leader with four years of experience guiding teams to achieve outstanding customer service. Dedicated professional fostering a positive team environment to enhance service excellence. Demonstrates strong organisational skills to manage schedules and ensure operational efficiency. Utilises interpersonal strengths to create welcoming experiences for customers.
Overview
5
5
years of professional experience
Work History
Supervisor
Burger King
cardiff, United Kingdom
11.2025 - Current
- Trained and supervised team members to hit store sales targets.
- Monitored team performance, identifying areas for corrective action to enhance overall effectiveness.
- Fostered professional relationships to efficiently resolve issues, minimising disruptions to operations.
- Supervised supply purchasing, tracked orders, and controlled spend against budgets.
- Ensured high standards of cleanliness and organisation, supporting a safe and productive workplace.
Floor Supervisor
Chilies Restaurant
Kerala
02.2021 - 05.2024
- Supervised daily operations on the shop floor, coordinating staff schedules and delegating tasks to maintain optimal productivity.
- Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
- Trained new employees on store policies and customer service to improve team integration and performance.
- Guided staff in handling difficult situations with professionalism, contributing to positive customer interactions.
- Created welcoming atmosphere for visitors through exceptional customer service skills, enhancing customer experience.
Education
Bachelor of commerce - travel and tourism
MSTM Arts and science College
Kerala, India03.2023
master - international hospitality and tourism management
Cardiff Metropolitan University
Cardiff, Wales02.2026
Skills
- Sales targeting
- Budget control
- Inventory control
- Staff scheduling
- Performance monitoring
- Team leadership
- Relationship management
- Team building
Timeline
Supervisor
Burger King
11.2025 - Current
Floor Supervisor
Chilies Restaurant
02.2021 - 05.2024
Bachelor of commerce - travel and tourism
MSTM Arts and science College
master - international hospitality and tourism management
Cardiff Metropolitan University