Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Hi, I’m

Mohammed Jubair Hossain

London

Summary

A recent graduate from university with a BA in Business Management, equipped with a solid foundation in business principles and strategies. Eager to embark on a professional career and contribute to a dynamic organization. Actively seeking opportunities to further develop expertise and make a meaningful impact in the business world. Recognized as an Employee of the Month, showcasing dedication and commitment to excellence.

Overview

2025
years of professional experience

Work History

McDonald's

Crew Trainer
02.2022 - Current

Job overview

  • Trained new hires in customer order-taking processes, ensuring adherence to company standards, and enhancing service efficiency
  • Instructed and motivated crew members, fostering a positive and productive work environment
  • Oversaw food preparation, ensuring strict compliance with food safety regulations and maintaining high-quality standards
  • Monitored employee performance, providing feedback, and coaching to drive continuous improvement
  • Maintained a clean and organized environment, upholding health and safety standards
  • Conducted regular stock checks, ensuring inventory accuracy and availability.

The Savoy Hotel & The Doncaster Hotel

Team Leader & Trainer
06.2022 - 06.2024

Job overview

  • Served as an intermediary between management and colleagues, while leading a team to ensure exceptional service standards and guest satisfaction in a 5-star luxury environment
  • Developed and delivered comprehensive training programs for new hires and ongoing staff development, focusing on customer service excellence and operational procedures
  • Conducted regular performance evaluations and provided constructive feedback, fostering a culture of continuous improvement and professional growth
  • Coordinated with other departments to ensure seamless operations and enhance the overall guest experience, addressing and resolving any issues promptly
  • Analyzed guest feedback and service metrics to identify areas for improvement, developing and executing action plans to enhance service quality and operational efficiency.

Chevron Clinical Laboratory Ltd

Front desk assistant
03.2020 - 02.2021

Job overview

  • Front Desk Management & Customer Service: Welcomed and aided patients, visitors, and clients in a professional manner, guaranteeing a friendly initial interaction
  • Managing appointments and calendars: Handled appointment scheduling, cancellations, and changes with clinic software for maintaining a well-organized calendar
  • Managed a large volume of phone calls and emails, responding to patient queries, sharing information, and transferring calls when needed
  • Administrative Support: Performed multiple administrative duties like data entry, organizing filing systems, managing mail, and overseeing office supplies to aid in daily operations
  • Management of payment processing and invoicing: Handled payments, provided receipts, and oversaw patient invoicing, ensuring precise financial records and collaborating with the finance team.

J.H. Enterprise

Customer Service Representative
01.2020

Job overview

  • Managed order processing from buyers, ensuring accurate and timely placement in the factory, resulting in streamlined operations and enhanced customer satisfaction
  • Conducted effective price negotiations for company purchases, achieving cost savings and maintaining strong supplier relationships
  • Maintained meticulous records for products, facilitating efficient inventory management and reporting
  • Managed customer inquiries with professionalism and empathy, resolving issues promptly and maintaining important levels of customer satisfaction
  • Identified and addressed customer concerns, providing tailored solutions, and improving overall customer experience.

Education

Middlesex University
United Kingdom

BA from Business Management
07.2024

University Overview

“Graduated with a BA in Business Management from Middlesex University London. Studied key subjects including Organizational Behaviour, Business Startup, Service Marketing Management, and Human Resources Management. Developed strong leadership, problem-solving, and analytical skills through academic projects and practical coursework. Active member of the Business Honors Society and the Business and Law School.”

Skills

  • Expertise in Project Management
  • Proficient in Business Management Strategy
  • Strong Leadership Skills with a focus on team collaboration and creative project execution
  • Team Training and Development
  • Core Administrative Skills
  • Research and reporting

Hobbies and Interests

Hobbies and Interests
  • Passionate about new and emerging technologies
  • Various sports
  • Photography, videography & content creation
  • Avid Traveler with a keen interest in exploring diverse cultures
  • Anime and Contemporary Visual Storytelling

Languages

Bengali
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
English
Bilingual or Proficient (C2)

Timeline

Team Leader & Trainer
The Savoy Hotel & The Doncaster Hotel
06.2022 - 06.2024
Crew Trainer
McDonald's
02.2022 - Current
Front desk assistant
Chevron Clinical Laboratory Ltd
03.2020 - 02.2021
Customer Service Representative
J.H. Enterprise
01.2020
Middlesex University
BA from Business Management

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Mohammed Jubair Hossain