Microsoft Office
Mohammed Jaseel Kanhirundil
Operations And Systems Manager | Branch Lead
Leicester
Summary
I have a background in IT support, systems implementation, and operational management across both technical and service environments. I started my career as a Help Desk Engineer, providing remote technical support to users across the UK, EU, APAC, and US regions, which helped me develop a strong foundation in troubleshooting, user support, and maintaining business applications.
Over time, I moved into operational roles where I work closely with digital systems that support day-to-day service delivery. In my current role at Arch Futures, I oversee a range of operational platforms including care management systems, rostering tools, compliance software, and workflow automation systems. My work involves supporting teams to use these systems effectively, working with external vendors, and ensuring systems support governance, safeguarding, and regulatory requirements.
I have also been involved in staff training and system rollouts, including EPOS systems, payroll platforms, and digital auditing tools. Through these experiences I have developed a practical understanding of how technology supports organisations in real operational environments.
I enjoy working collaboratively with teams to ensure systems remain reliable, practical, and aligned with organisational needs, while also contributing to improvements where technology can make processes simpler and more efficient.
Overview
3
3
Languages
5
5
years of professional experience
2
2
Certificates
Work History
Operations and Logistics Manager | Branch Lead
Arch Futures
08.2023 - Current
- Lead operational systems and digital infrastructure across multiple care services, ensuring business applications remain reliable, secure, and aligned with organisational needs.
- Manage and support core operational platforms including care management systems, rostering tools, compliance software, and workflow automation platforms.
- Oversee implementation and configuration of digital systems to improve operational efficiency and regulatory compliance.
- Coordinate with external technology vendors to manage system performance, contracts, licensing, and support services.
- Develop and maintain technical documentation including system workflows, operational procedures, and solution specifications.
- Lead digital transformation initiatives, introducing automation tools and integrated workflows to streamline internal processes.
- Provide application support and troubleshooting for staff across multiple service locations.
- Work closely with senior management and operational teams to identify technology solutions that support service delivery and organisational growth.
- Monitor system performance and identify opportunities for improvement through system optimisation and process redesign.
- Support data reporting and information management to assist leadership teams in strategic decision-making.
- Support governance and safeguarding processes through effective management of digital records, risk assessments, and regulatory reporting systems.
Training Manager (During MSc Studies)
Haute Dolci
01.2022 - 09.2023
- Led staff training programmes across front-of-house and kitchen teams, ensuring consistent service standards and operational efficiency.
- Delivered training on EPOS systems, supporting staff in using digital ordering, payment processing, and reporting tools effectively.
- Assisted with the implementation of digital stock auditing systems, improving inventory accuracy and operational oversight.
- Supported the rollout and use of Fourth workforce management and payroll systems, helping managers monitor staffing, scheduling, and payroll processes.
- Developed operational training materials and standard procedures to support onboarding and staff development.
- Acted as a bridge between operational teams and management, ensuring digital systems were used correctly across departments.
Help Desk Engineer
Ssquad Global
05.2021 - 04.2022
- Provided remote IT support to enterprise users across EU, UK, APAC, and US regions, ensuring timely resolution of technical issues across multiple time zones.
- Managed support requests related to business applications, operating systems, user access, and workplace systems.
- Resolved incidents and service requests through ticketing systems while maintaining high service response standards.
- Supported installation, configuration, and maintenance of enterprise software and user workstations.
- Collaborated with internal IT teams to escalate and resolve complex issues affecting global users.
- Assisted with onboarding processes including system access setup, troubleshooting, and user guidance.
- Maintained IT support documentation and troubleshooting procedures to improve service efficiency.
- Streamlined help desk operations for increased efficiency by implementing ticketing system.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
Education
Master of Science - Software Engineering
University Of Leicester
Leicester, United Kingdom 04.2001 -
Bachelor of Science - Computer Science
KMEA Engineering College
Cochin, Kerala 04.2001 -
Skills
Application Support
Systems Integration
Business Applications Management
Technical Troubleshooting
Digital Transformation
Workflow Automation
Business Process Optimisation
IT Governance & Compliance
Team Leadership
Vendor Management
Software
Care Management Systems
Workflow Automation Tools
Compliance & Audit Platforms
Business Management Systems
Certification
Google Cloud Architecture
Timeline
Level 5 in Leadership and Management
03-2026
Google Cloud Architecture
03-2024
Operations and Logistics Manager | Branch Lead
Arch Futures
08.2023 - Current
Training Manager (During MSc Studies)
Haute Dolci
01.2022 - 09.2023
Help Desk Engineer
Ssquad Global
05.2021 - 04.2022
Master of Science - Software Engineering
University Of Leicester
04.2001 -
Bachelor of Science - Computer Science
KMEA Engineering College
04.2001 -