Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Mohammed Jameel Miah

London

Summary

Proactive individual known for problem-solving abilities and keen interest in technology. Skilled in troubleshooting hardware and software issues, with strong communication and analytical skills. Ready to contribute to business operations and support team success. Offering strong foundation in IT support with focus on problem-solving and customer service excellence. Knowledgeable about hardware and software troubleshooting, network configurations, and system maintenance. Ready to use and develop critical thinking, communication, and technical skills in future roles.


Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Crew Member

McDonald's
London, Shepherd's Bush
07.2022 - Current
  • Delivered high-volume service while maintaining excellent customer satisfaction metrics.
  • Trained 12+ new team members on operational systems and service protocols.
  • Processed cash and card transactions with 100% accuracy using till systems.
  • Managed stock control and handovers via reducing wastage and costs by 29%.
  • Supported internal software transition, experience transferable to IT systems rollouts.
  • Supported management in administrative tasks enhancing operational efficiency.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.

Customer Service Assistant

Kitchen's Inn
London, City of London
07.2020 - 08.2021
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Offered helpful advice on product selection, leading to increased sales.
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Improved efficiency at checkout by mastering POS system operations quickly.
  • Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Education

Bachelor of Engineering - Software Engineering

University of Westminster
London
09.2021 - 07.2025

NVQ Level 3 - BTEC Level 3 Extended Diploma in Information Technology

New City College
London
09.2019 - 07.2021

Skills

  • Programming: Java, Python, JavaScript, HTML, CSS, ReactJS, NodeJS, Kotlin, SQLite
  • Git version control
  • Windows OS and Active Directory
  • Microsoft 365 applications
  • Ticketing systems management
  • ServiceNow and RTMS expertise
  • Troubleshooting and system maintenance
  • Software installations and testing
  • Team collaboration and leadership
  • Effective communication skills
  • Customer engagement strategies

Certification

Cisco IT Essentials Certificate

Microsoft 365 Fundamentals Certificate

IT Support via Google IT Support Professional Certificate

UK Full Driving Licence


Languages

English
Fluent
Bengali
Fluent

Timeline

Crew Member

McDonald's
07.2022 - Current

Bachelor of Engineering - Software Engineering

University of Westminster
09.2021 - 07.2025

Customer Service Assistant

Kitchen's Inn
07.2020 - 08.2021

NVQ Level 3 - BTEC Level 3 Extended Diploma in Information Technology

New City College
09.2019 - 07.2021

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Mohammed Jameel Miah