Mohammed Irfan Ahmed

• Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
• Drove company vehicles safely and legally, maintaining brand reputation.
• Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
• Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Utilised hand-held devices to capture, document and communicate proof of delivery.

Here at Royal Mail I have learnt to deliver and sort parcels; improving my time management skills. I handle customer complaints effectively and in a professional manner. I drive company vehicles small to big safely and professionally making sure they are road worthy by carrying out relevant vehicle checks before and after use. I build relationships with local customers to maintain the reputation of a civil servant.

• Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
• Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
• Enabled efficient follow-up by accurately recording customer requirements and details in Microsoft Excel.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Delivered telesales scripts clearly to engage callers with relevant service information.

Here at O2 I further expanded my skills in the sales industry, taking inbound and outbound calls ensuring sales targets were exceeded. I used upselling techniques to increase sales. I provided excellent service whilst complying with pre written scripts and in turn met daily targets.

• Converted sales leads through persuasive pitching, achieving personal revenue targets.
• Retained product and service knowledge for informative, persuasive client advice.
• Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
• Met sales targets consistently to drive revenue..
• Completed checklists to deliver on company brand standards.
• Assessed car condition, suggesting cleaning procedures for best results.
• Followed correct and safe procedures for use of cleaning chemicals.
• Used vacuum cleaners and shampooers on car upholstery and carpets.
• Retrieved guest vehicles safely, driving with consistent professionalism to demonstrate first-class hotel standards.
• Expertly operated both manual and automatic transmission vehicles with care and attention to detail.
• Performed detailed pre-delivery vehicle inspections to reduce potential delays.
• Took bookings, issued invoices and contacted customers for vehicle collection.
• Delivered cars and vans safely and responsibly to customers up to 80 miles of the surrounding area.

Here at The Pavilion Motor Company I have gained the relevant experience to purchase and sell used vehicles using pitching techniques and upselling. i handled customer enquiries and leads to successfully close off deals including dealing with some of the uk's leading car finance companies. Lastly, I delivered and collected vehicles ensuring professionalism and safety throughout using trade plates.

• Illustrated exceptional customer service with every customer interaction even in busy periods.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Managed timing standards in food deliveries to minimise delays.
• Processed payments using POS system and kept till in balance even in peak periods.
• Prepared and packaged hot food for delivery and collection.
• Opened and closed restaurant 6 days a week.
• Maintained a clear telephone manner to handle numerous Telephone orders and customer queries daily.

Here at the Route 78 I have gained experience in a fast paced takeaway environment ensuring exceptional customer service. I expanded my knowledge further into managing and directing a business and keeping up to date with current trends to actively promote and grow the business.

• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Maintained excellent level of service in busy and demanding restaurant environment.

Here at The Meating I have perfected my customer service, time management and leadership skills rapidly. Providing first class waitering service and also managing a team professionally by fostering clear communication and providing support and guidance when needed.