Summary
Overview
Work history
Education
Skills
References
Timeline
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Mohammed Hussain Alam

Walsall

Summary

Dedicated and hard-working individual with 8+ years' experience in fast-paced, customer-facing environments. Highly skilled in managing time, handling pressure, and delivering excellent service. Seeking to transition into a structured 9–5 role where strong communication, organisation, and problem-solving abilities can be applied in an office or support setting. Quick to learn new systems and procedures, with a calm, adaptable attitude and a proven record of reliability.

Overview

8
8
years of professional experience

Work history

Web & Systems Assistant

NIB Solutions Walsall
Walsall, West Midland
09.2024 - Current
  • Assist in web design improvements and layout updates.
  • Support backend system enhancements and user experience testing.
  • Update PDQ systems and sales processes to improve efficiency.
  • Contribute to online payment workflows and technical issue resolution.

Restaurant Manager

Zaazi at The Lodge
Walsall
06.2022 - Current
  • Oversee budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Manage day-to-day restaurant operations, team supervision, and shift scheduling.
  • Resolve customer complaints and ensure high-quality service.
  • Collaborate on marketing initiatives and menu planning.
  • Maintain stock, hygiene, and health & safety standards.

Delivery Associate

Amazon
Walsall
11.2021 - 08.2023
  • Record delivery information accurately, minimising disputes or discrepancies.
  • Fulfil delivery obligations for increased customer loyalty.
  • Sort packages according to final destination before loading van, improving delivery speed.
  • Use GPS systems effectively for efficient route navigation.

Restaurant Manager

Lal Bagh Restaurant
Walsall
04.2017 - 06.2021
  • Conduct regular meetings with staff; communicated updates and received feedback.
  • Enhance customer satisfaction by addressing and resolving complaints promptly.
  • Train new team members, enhanced service quality.
  • Collaborate with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Increase table turnover rate with efficient floor management.
  • Plan menu changes seasonally for fresh dining options throughout the year.
  • Develop relationships with suppliers for better inventory management.

Education

NVQ Level 3 - Business

Arden University
Coventry
September 2023 - June 2024

BTEC - Information and Technology

Walsall College
Walsall
September 2003 - July 2005

West Walsall E-ACT Academy
walsall

Skills

  • Excellent communication and interpersonal skills
  • Time management and task prioritisation
  • Basic computer literacy (Microsoft Office, internet navigation)
  • Experience handling sensitive information (cash handling, customer details)
  • Calm under pressure and quick to adapt
  • High attention to detail and professional conduct
  • Dependable and consistent with attendance and punctuality

References

References available upon request.

Timeline

Web & Systems Assistant

NIB Solutions Walsall
09.2024 - Current

Restaurant Manager

Zaazi at The Lodge
06.2022 - Current

Delivery Associate

Amazon
11.2021 - 08.2023

Restaurant Manager

Lal Bagh Restaurant
04.2017 - 06.2021

NVQ Level 3 - Business

Arden University
September 2023 - June 2024

BTEC - Information and Technology

Walsall College
September 2003 - July 2005

West Walsall E-ACT Academy

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Mohammed Hussain Alam