Summary
Overview
Work History
Education
Skills
HOBBIES: Reading, Writing, Coding, Video Games.
Languages
Timeline
Generic
Mohammed Asad  Ali

Mohammed Asad Ali

Middlesbrough

Summary

Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.

Understanding Customer Care Executive with over 03 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Understanding Customer Care Executive with over 03 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.

Overview

3
3
years of professional experience

Work History

Customer Care Executive

SYKES
04.2020 - 08.2023
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Communicated with customers to identify needs and expectations.
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Took ownership of customers issues to follow problems through to resolution.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Education

Master of Science - Data Science

Teesside University
Middlesbrough, United Kingdom
10.2025

Skills

  • Customer Support
  • Excellent problem-solving abilities
  • Call Center Operations
  • Customer service background
  • Customer Response
  • Quality Assurance
  • Data Entry
  • Documentation And Reporting
  • Problem Resolution
  • Strategic Planning
  • Negotiation and Conflict Resolution

HOBBIES: Reading, Writing, Coding, Video Games.

I'm an avid reader with a passion for immersing myself in a wide range of genres, from science fiction to historical novels, always on the lookout for a compelling story. Writing is another favorite pastime, where I enjoy crafting short stories and articles, letting my creativity flow onto the page. Coding fascinates me, and I love experimenting with new programming languages and developing small projects, constantly challenging myself to learn and grow. When it comes to video games, I relish the thrill of strategic and role-playing games, which sharpen my problem-solving skills and provide an exciting escape from the everyday.

Languages

Hindi, Urdu
Native language
English
Advanced
C1

Timeline

Customer Care Executive

SYKES
04.2020 - 08.2023

Master of Science - Data Science

Teesside University
Mohammed Asad Ali