MOHAMMED ABDUL KHALIQ HASHMI
London
Summary
As a passenger service representative, I have extensive experience in increasing passenger satisfaction and loyalty through the application of quality and safe working practices. My expertise includes providing services such as ticket sales desk, arrival and transfer services, and improving the overall travel experience for customers. I am committed to delivering exceptional customer service to passengers, ensuring that their needs are met and any issues are resolved promptly. My ability to communicate effectively with customers and colleagues has helped me to create a positive experience for all passengers.
Overview
5
5
years of professional experience
Work History
PASSENGER SERVICE ADVISOR
Heathrow Express
06.2022 - Current
- Meet, greet and welcome international visitors at Heathrow Express station to determine the guests’ requirements and provide exceptional service to maintain 95% satisfaction
- Collaborate with the passenger service advisory team to sell Transport for London Oyster Cards to international travellers, demonstrating the utility, recharging process and validity details to meet daily team targets
- Demonstrate patience and sensitivity to cultural diversity and communicate with courtesy while dealing with non-English speaking travellers.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
BUSINESS DEVELOPMENT MANAGER
Kwality shoe
04.2018 - 12.2020
- Created effective marketing, sales and other promotional initiatives
- Handled client inquiries with exceptional professionalism and enthusiasm
- Followed up with existing customers to increase purchases of products and services
- Uncovered issues and developed immediate solutions
- Attended conferences and trade association meetings to represent company and promote products
- Successfully and continuously hit sales targets by seeking moneymaking opportunities for expansion
- Managed the evaluating, determining value and pricing of new products within product range
- Managed the enhancement of the shopping experience
- ACADEMIC PROJECT
- Assessed the impact and future of Business Development Techniques on the banking sector, including the challenges, limitations, advantages and disadvantages through exploratory research
- Reviewed the scope of Business Development Techniques to collect, store and maintain immutable ownership of records while facilitating disintermediation, transparency and provenance
- Evaluated the potential of Business Development Techniques to revolutionize the industry by preventing fraud and asset/ID thefts, mitigating operational risks and improving the speed and efficiency of service.
Education
Master of Business Administration -
Cardiff metropolitan university
06.2022
Bachelor of Commerce -
St Pauls Degree College
03.2018
Intermediate - undefined
CEC/ St Joseph junior college, CBSE/ Al Alia International Indian School
2018
High School
Al Alia International Indian School
Riyadh, Saudi Arabia 03.2013
Skills
- Customer Service
- MS Suite
- Phone etiquette
- Attention to detail
- Passenger Service
- Passenger Assistance
Affiliations
Business Development Certification / Google In Progress
Completed two certifications and pursuing more certifications
Participated in an IT fair 2017-2018
Attended webinars of Business expansion2018-2019
Participated in company brand promotion 2019-2020
Made a project on a brand Dec2021- Mar2022
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
PASSENGER SERVICE ADVISOR
Heathrow Express
06.2022 - Current
BUSINESS DEVELOPMENT MANAGER
Kwality shoe
04.2018 - 12.2020
Master of Business Administration -
Cardiff metropolitan university
Bachelor of Commerce -
St Pauls Degree College
Intermediate - undefined
CEC/ St Joseph junior college, CBSE/ Al Alia International Indian School
High School
Al Alia International Indian School
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