Mohammed Valli

• Led team in developing innovative sales strategies to enhance customer engagement.
• Oversaw daily operations ensuring optimal vehicle presentation and inventory management.
• Trained and mentored new sales staff on effective sales techniques and product knowledge.
• Facilitated regular team meetings to discuss sales performance and set improvement goals.
• Implemented customer feedback systems to refine service delivery and improve satisfaction.
• Coordinated marketing initiatives to promote inventory through various advertising channels.
• Analysed market trends to adjust pricing strategies and maintain competitive edge.
• Assessed trade-in vehicles, determining fair market values.
• Maintained high standards of cleanliness within the showroom promoting a professional image.
• Boosted customer satisfaction by promptly addressing and resolving queries.
• Collaborated with technicians for necessary vehicle repairs prior to sale.
• Enhanced sales performance with effective team management.
• Conducted car inspections ensuring optimal sale value.
• Negotiated deals with customers to secure maximum profit.
• Trained new staff members on sales techniques and product knowledge leading to improved team performance.
• Handled documentation process, ensuring smooth transactions.
• Fostered strong relationships with customers, fostering repeat business opportunities.
• Improved overall operational efficiency by implementing innovative sales procedures.
• Created a positive buying environment for enhanced sales conversion rates.
• Identified customer needs and desires to proactively promote suitable vehicles and benefits.
• Helped to set up showrooms and displays to wow visitors.

Coordinating night shifts three times per week parallel to daytime responsibilities

• Oversaw inventory management processes ensuring accurate stock levels and timely replenishment.
• Coordinated promotional activities to drive sales and improve customer engagement.
• Implemented effective scheduling practices to optimise workforce efficiency during peak hours.
• Resolved customer complaints promptly to maintain high levels of satisfaction and loyalty.
• Analysed sales data to identify trends and adjust strategies for improved performance.
• Cultivated a positive work environment fostering teamwork and employee morale.
• Organised promotional campaigns, boosting brand visibility within the local community.
• Trained new hires to ensure consistency in service delivery.
• Ensured punctuality amongst staff members, leading to smoother operations.
• Handled cash transactions accurately, preventing discrepancies in financial records.
• Increased customer satisfaction by maintaining high standards of cleanliness and organisation.
• Coordinated shop displays for increased foot traffic.
• Continuously refining and controlling stock levels and inventory on Deliveroo, Just Eat, and Uber platforms to maintain uninterrupted and accurate 24-hour service.
• Conducted staff appraisals and promoted ongoing professional development.
• Assisted in recruiting, hiring and onboarding store staff.
• Understood what drives overall business success and prioritised and delivered quality results.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.

• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Training new staff and also coaching delivery associates where KPI's are not being met.
• Support the daily management of operational duties.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Prioritised activities to deliver programmed work within scheduled time and budget.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Liaised with stakeholders on product change requests and reviews to evaluate impact on planning and schedules.
• Utilised knowledge and research methods to benchmark planning activities and drive best practice results.
• Monitored and evaluated annual business plans in consultation with team members to meet set targets.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.
• Holding regular briefings and 1 to 1's with my delivery associates to keep them updated with processes and close monitoring of KPI's to achieve great results on site.
• Created and implemented best practice policies and processes to aid operational performance.
• Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
• Guided staff to bolster overall team KPI's, resilience and cohesion.
• Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.

• Dealing with aftersales queries/complaints that come through regarding issues with purchase, supply and fit of all flooring types
• Taking ownership on cradle to grave basis ensuring all queries/complaints are fully resolved and customer fully satisfied
• Liaising with suppliers, fitters (internal and external),manufacturers and also other departments to ensure customer satisfaction Using own initiative to settle some cases with refunds, good will and replacement where necessary, despite having only £350 limit that requires no authorisation ensuring company profits are not dented
• Observed current laws, policies and procedures for full case compliance.
• Delivered fair customer treatment by operating within regulatory requirements.
• Progressed cases quickly through accurate data processing and management.
• Providing a world class customer experience whilst continuing to grow my knowledge and experience in order to excel myself and make myself available to more greater positions

• Acting as first point of contact for Bank Members (namely nurses & Midwives)
• Managing bank member concerns over numerous different channels to support and solve problems
• Providing a world class customer service with first contact resolution o Managing enquiries and other communications from internal and external customers professionally, promptly, politely, and efficiently
• Taking initiative of creating Microsoft teams groups for shift where no manager was present on a late shift so all staff that are on can help and assist each other
• Winner for the dashboard awards incentive being ran where I got award for Hitting the ground
• Responded to customer requests with friendly, knowledgeable service and support.
• Managed workflow to continuously exceed quality service goals.
• Followed up on unresolved customer issues to investigate and resolve problems.
• Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
• Identified individual staff development needs and arranged appropriate training.
• Liaised between customers and internal departments to address and resolve customer service concerns.
• Running achieving 93% and 94% on my very first 2 QC's since my start of 1st, taking into consideration the 2 weeks of training
• Dealing with HR duties, from onboarding, vetting, compliance and also for leavers, also dealing with grievance cases, holidays and absences

• Experience advisor for the social housing industry
• Arranging repairs dealing with queries and chasing up outstanding repairs
• Liaising with GMP and other local authorities like Adult/Children social services, ASB community safety team officers, income officers, neighbourhood officers and housing managers, to ensure tenants welfare is not compromised
• Raising safeguarding and welfare checks for tenants and children o Dealing with tenant and staff queries via phone, webchat and emails
• Achieved top 3 in customer satisfaction surveys for 4 months in a row and currently 5th month running
• Given freedom of flexible working from home due to great knowledge and experience achieved within such a short period of time
• Managed high-volume customer queries simultaneously through effective multitasking.
• Adhered strictly to policies and procedures for continued company compliance.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

• Debt Management Administrative Officer for the Civil Services
• Reclaiming the overpayment of benefit payments whether done by mistake or fraud using all the resources and different systems available
• Liaising with different benefit offices
• Setting up different types of payment plans, taking card payments, issuing letters to customers, email communications between various departments/benefit offices Working under pressure to ensure correct action has been taken against customers national insurance number
• Multi-Tasking working on up to 6 different programmes to action 1 case
• Excellent Customer Service (even when under pressure)
• Time Management ensuring call handling times are always within thresholds
• Used transaction monitoring tools to detect unusual activity.
• Classified, identified and escalated potential red flag risks in line with relevant procedure.
• Kept up-to-date on current trends and issues surrounding benefit fraud.
• Brought designated cases to timely and successful conclusions.
• Collaborated with different teams of investigators, specialists and managers to formulate appropriate plans of action.

• Manager of the whole checkouts operation in a busy retail supermarket which consist of 12 checkouts, 15 self-scan tills, 2 kiosk tills and Customer Service Desk
• Managing a team of 53 staff including 5 team leaders
• Lead the department to success by continuously achieving CDQ (Customer's Don't Queue) performance for the first 7 weeks in the job alongside my training and other duties
• Checkouts being the start and end of customer service I have built great relations with customers, staff, mangers and seniors
• Dealing with security breaches by shoplifters, complaint handling and also helping my team out by sitting on the checkouts myself to bring down queues and achieve targets
• I also assist customers with shopping and help the elderly and those in need where and when required
• Been managing the store during my shift when a duty/senior has not been present
• Monitoring staff performance and 1-2-1's
• Return to work interviews, dealing with grievance cases, staff performance plans, ensuring all staff are compliant with challenge Policy, Rota scheduling to ensure there is enough staff to cover breaks and busy shopping periods, dealing with holiday booking and sickness interviews.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

• Started helping out Lead Generating for Sales Team to send out packs for miss sold investments
• Continuously hit targets for lead Generating
• Promoted to Sales Team due to outstanding performance and proven ability to perform and exceed targets
• Dealing with client emails, enquiries, complaints via Letter, Email and Telephone

• Company Director of a clothing manufacturing company, manufacturing and supplying clothing to wholesaler who cover the high street and also cash and carry's and stores across Europe
• Vast experience in retail and wholesale of clothing including manufacturing
• Managing staff of up to 50 staff including payroll, administration and day to day office running
• Being the sole face to face salesman for the company in order to gain new clients and orders to manufacture, retain current relationships with clients and also sell products being manufactured by my company
• Both face to face and over the telephone and email
• Handling import orders and communication with clients all over Europe utilising my Bilingual skills to liaise daily via email, letter and telephone calls
• Problem handling and complaint resolution with customers and clients
• Accounts managements, Quality control of goods, Monitoring and partaking in the manufacturing process from start to finish
• Dealing and liaising daily with numerous companies in the manufacturing process i.e.: printers, fabric suppliers, manufacturers, packaging and trimming suppliers and transport companies to gain best prices, quality and ensuring product manufacturing is up to standard and meets client deadlines.

• Selling Fabric to Manufacturers, Gaining High Volume orders, retaining customers to buy from my company
• Handling Customer Queries/ Complaint management o Meeting Performance targets and continually seeking new products to sell, sourcing products from
• China and selling to factories across England and Scotland
• Managing Staff of 3 and day to day office running
• Taking and processing Customer orders, Tracking orders and liaising with transport companies to ensure deadlines are adhered to
• Up selling to clients to ensure weekly and monthly targets are met o Updating customer accounts, orders and payments daily to ensure management of sales and revenue is up to date
• Travelling twice a week to liaise with clients face around the UK ensuring clients are happy and to upsell products., handling day to day customer enquiries and complaint resolution, liaising both with inbound and outbound customers to achieve high levels of customer satisfaction

• Handling customer escalations i.e.: enquiries and complaints offline at management level
• Upselling call packages to existing and new customers, meeting Monthly sales and performance targets
• Working as part of the team to meet team, sales and customer satisfaction targets as well as individually to achieve customer satisfaction, taking ownership and responsibility for customer enquiries and complaints
• Continually striving to deliver a world class customer experience and continual self- development
• I constantly delivered excellent results and received very positive feedback from managers and customers alike
• Passing my Interview for a BT contract within 9 months of being with the company I believe is a great achievement as people have been trying for over 5years and been unsuccessful to this very day
• Established floorwalker within the billing department
• Aiding and advising new recruits into the billing channel by sharing best practice and leading by example
• Received recognition from customers, colleagues and managers for my
• Excellent customer service, friendliness and helpfulness
• I have also received HAYS PERSONNEL EMPLOYEE OF THE MONTH at the end of Sept 2004 for outstanding performance and lasting contribution to Hays and BT.