MOHAMMED USMAN SHAHID
Rochdale,RCH
Summary
A committed hardworking individual who is skilled in law enforcement techniques and promoting public safety. Currently working as a Police Constable. Skilled at managing to prepare reports and case files to present to senior officers. Have worked with team members to lower the crime rates such as carrying out night patrols in busy areas to prevent crimes from occurring. Confident working with the community with experience carrying out interviews with victims and suspects.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Police Constable
Greater Manchester Police
Manchester
10.2023 - Current
- Conducting investigations including interviews for example, carrying out detailed interviews with suspects.
- Enforcing law such as traffic acts for example, issuing tickets for traffic offenses.
- Conducting arrests such as warrants and arresting offenders.
- Ability to write reports accurately for example, after dealing with crimes producing crime reports and updating relevant information.
- Independent working such as dealing with offenders and conducting individual interviews.
- Able to respond to emergencies efficiently for example, grade one 999 emergencies and dealing with domestic calls.
Motor Trader
Signature Vehicles
Rochdale
06.2022 - 10.2023
- Transportation of vehicles safely to various cities for example, ensuring that vehicle is safe to drive by carrying out safety checks before transporting the vehicle.
- Responsibility of opening and closing the shop on time for example, arriving at work earlier to open the shop on time before customers arrive and ensuring all security systems are set up before closing the shop.
- Dealing with customer enquiries confidently such as questions about any vehicle that is in their interest for example, ensuring customers get provided with what they are looking for.
- Taking customers on drive tests and demonstrating all the features in the vehicle to ensure customer safety.
- Working with management to promote an increase in sales such as vehicle advertisements on social media.
Yard Staff
The Trade Centre
Rochdale
09.2021 - 06.2022
- Responsible of ensuring documentation was completed on time for example, checking that paperwork of vehicles that were brought by customers were completed on time.
- Ability to diagnose faults on vehicles for example, identifying any faults using a diagnostic machine.
- Implementing mechanical skills for example, identifying battery issues and faulty injectors.
- Preparing vehicle with a high standard such as using machine polish and ensuring the vehicle is serviced.
Technical Support/ Customer Service
Concentrix (BT)
Manchester
01.2020 - 01.2021
- Confidently answering and communicating with customers on the phone by using positive language, remaining calm and allowing customers to express their concerns.
- Dealing with customer requests for example, transferring them to the appropriate department and explaining to them why they are being transferred.
- Inbound calls and fixing customers technical issues they are having with their broadband and landline
- Supporting customers by giving them the best deals for an upgrade for faster broadband and landline and by sending out a technician to investigate in person.
- Testing customers equipment and identifying faults for example ensuring that the equipment is working correctly and resolving any issues.
- Raising and dealing with complaints for example, thanking the customer for their feedback, ensuring customers that action will be taken and apologising for the issue.
Service Assistant
Primark
Bury
05.2018 - 12.2019
- Communicating with customers in English and Urdu to address inquiries such as supporting customers in returning items.
- Answering telephone calls and addressing customer enquiries face to face for example, about any items or products that are out of stock and checking the new stock for customers.
- Stocked products on the shelves and ensured everything was in order to create an easy access for customers as well as colleagues.
- Completed various activities set by the managers within timed conditions such as organising the shelves in the right order with the team.
- Handled cash and used excellent customer service skills to serve customers at checkout and on the shop floor.
- Adapted to work on different departments when required such as working in clothing departments and shoe departments.
Store Colleague
A1 Autocare
Rochdale
05.2017 - 09.2017
- Communicating respectfully with customers to ensure they purchased the correct equipment by discussing in detail about exactly what they are looking for and have the right product.
- Answered telephone calls and addressed customer inquires for example, enquires customers had about any car parts that were in stock.
- Stocked products at shelves and ensured everything was in order to create an easy experience for customers such as mechanical tools.
- Completed activities within timed conditions for example, preparing and packing an order for collection.
- Cleaning the shop regularly to ensure the shop was safe and secure to prevent any accidents from occurring.
Store Colleague
Tetrosyl
Rochdale
03.2017 - 04.2017
- Communicating with customers in person using different languages such as Hindi, Urdu and Punjabi to ensure information about the product was explained accurately
- Allowing customer feedback such as asking customers how they felt the customer service was
- Ensuring stockrooms and shelves were up to date so that sales were not affected, and products were easily accessible for staff
- Worked as part of team for example, meeting sales targets of customer products
- Carrying out final checks in store before manager closes the shop.
Sales Assistant
Mr Cod's Chippy
Rochdale
12.2016 - 02.2017
- Able to work in a fast paced environment and delivering excellent customer service for example, serving customers their orders on time and asking them how their meal was.
- Communicating with customers and addressing any issues they had with the food or other workers in order to find a positive solution.
- Handled money from customers and ensuring the prices for all orders were correct to avoid any confusions for example, sale/non sale items were priced accurately.
Education
Applied Science BTCE -
Sixth Form College
08.2015 - 08.2017
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Falinge Park High School
08.2010 - 06.2015
Skills
- Excellent time-management- At University I was able to complete assignments on time by preparing for it in advanced
- Mathematical skills- I used my numeracy skills to deal with money when the tills were not operating effectively
- Adaptability- I can adapt to new environments as I am often required on unfamiliar departments working with the police
- Creativity- I used my creativity skills when working with my manager to design a leaflet for the local community, which bought in 25% more customers
- Able to work and cope in stressful situations- I can cope in stressful situations such as dealing with offenders or when making arrests I am able to remain calm
- Excellent customer service skills- Working with BT enhanced my customer service skills such as working with challenging customers and being able to support their needs
- Quick learner- I was placed into training for 2 weeks with the police I was able to quickly learn new techniques and how to carry them out effectively
- Advanced IT skills- I used my IT skills to input data into spreadsheet for my work company and represent this via graphs and charts I am also excellent at using various software's such as Microsoft and PowerPoint presentation when writing reports in university/presenting in class
- Bilingual - Being able to speak more than one language to support customers who speak different language This has allowed me to create an easy and positive experience for customers with English as a second language
- Able to make quick decisions when working as a police constable such as 999 calls and taking action
Accomplishments
- Addressed various bullying issues to help reduce the number of cases when appointed as school councilor.
- Elected as class representation at college.
- Acted as a translator at various mosque, charity events and at work to support those with English as a second language.
References
Available on request.
Timeline
Police Constable
Greater Manchester Police
10.2023 - Current
Motor Trader
Signature Vehicles
06.2022 - 10.2023
Yard Staff
The Trade Centre
09.2021 - 06.2022
Technical Support/ Customer Service
Concentrix (BT)
01.2020 - 01.2021
Service Assistant
Primark
05.2018 - 12.2019
Store Colleague
A1 Autocare
05.2017 - 09.2017
Store Colleague
Tetrosyl
03.2017 - 04.2017
Sales Assistant
Mr Cod's Chippy
12.2016 - 02.2017
Applied Science BTCE -
Sixth Form College
08.2015 - 08.2017
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Falinge Park High School
08.2010 - 06.2015
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