Mohammed Tayyab
Birmingham
Summary
Dedicated and detail-oriented professional with strong experience in customer service, data management, and high-volume administrative work. Skilled in resolving complex enquiries, handling sensitive information, and supporting fair and effective debt-recovery processes. Known for delivering clear communication, maintaining accuracy under pressure, and adapting quickly to new systems and procedures. Highly organised, proactive, and committed to providing a reliable and positive service to both residents and businesses. Ready to contribute to a fast-paced Revenues team and support the Council’s commitment to efficient, transparent, and fair income collection.
Overview
8
8
years of professional experience
Work history
Warehouse Operative
DPD Group UK Limited
Birmingham, Suffolk
08.2023 - Current
- Operated forklift trucks to move and manage heavy warehouse loads safely and efficiently.
- Accurately scanned, sorted, and processed high volumes of parcels using digital systems.
- Met daily targets in a fast-paced environment while maintaining strong attention to detail and compliance.
- Worked collaboratively to resolve operational issues and uphold safety standards.
Investigations/Debt Assistant
Business and Accountancy Assist Limited
Birmingham
09.2022 - 02.2023
- Managed debtor accounts, tracked arrears, and ensured accurate, compliant financial records.
- Contacted customers regarding overdue balances and negotiated realistic repayment plans.
- Investigated account issues through background checks and financial research, escalating complex cases where needed.
- Prepared clear payment notices and handled sensitive financial data in line with confidentiality and data-protection regulations.
Highways Operative
Highway Traffic Management
Birmingham
04.2022 - 08.2022
- Set up and removed traffic management systems, including cones, signage, lane closures, and diversions.
- Ensured all traffic setups met safety and compliance standards while supporting smooth traffic flow.
- Completed tasks efficiently within tight timeframes and adapted quickly to new responsibilities.
- Worked flexibly across nights, weekends, and bank holidays to support operational needs.
Client administrator
Business & Accountancy Assist Limited
Birmingham
07.2019 - 03.2022
- Managed and updated client records accurately while maintaining strict data-protection compliance.
- Handled client enquiries and gathered information to support case progression.
- Processed forms and documentation in line with regulatory requirements.
- Coordinated with internal teams to resolve issues and maintain efficient case workflows.
Property Adminstrator
MQ Letting Services Limited
Birmingham
07.2017 - 07.2019
- Managed tenant rent accounts, monitored arrears, and ensured accurate financial records.
- Contacted tenants about overdue rent and agreed suitable repayment plans.
- Identified and escalated non-payment or disputes in line with procedures.
- Prepared clear rent notices and payment communications.
- Conducted reference checks to assess financial reliability.
- Maintained compliant, GDPR-secure records and worked with tenants/landlords to resolve payment issues.
Education
GCSEs -
Arena Academy Secondary School
Birmingham 07/2013 - 07/2018
BTEC -
James Watt College
Birmingham 09/2018 - 07/2019
Skills
Strong customer service and communication
Accurate data entry and record management
Ability to work under pressure and meet deadlines
Knowledge of debt recovery processes
Confident using multiple IT systems
Organised and able to prioritise tasks
Problem-solving and good judgement
Ability to handle high call volumes
Teamwork and collaboration
Affiliations
- I enjoy keeping active through regular gym training and playing sports, which helps me stay disciplined, focused, and motivated. I also have a strong interest in personal finance and budgeting, which has strengthened my organisation and attention to detail. In my spare time, I take part in community activities and keep up to date with local government services. I also enjoy problem-solving activities that develop my analytical skills.
Timeline
Warehouse Operative
DPD Group UK Limited
08.2023 - Current
Investigations/Debt Assistant
Business and Accountancy Assist Limited
09.2022 - 02.2023
Highways Operative
Highway Traffic Management
04.2022 - 08.2022
Client administrator
Business & Accountancy Assist Limited
07.2019 - 03.2022
Property Adminstrator
MQ Letting Services Limited
07.2017 - 07.2019
GCSEs -
Arena Academy Secondary School
07/2013 - 07/2018
BTEC -
James Watt College
09/2018 - 07/2019