MOHAMMED Shah Yunus Ahmed
London,United Kingdom
Summary
Motivated and dependable individual with strong experience in customer-facing and hands-on roles, bringing excellent communication, teamwork, and organisational skills. Proven ability to handle busy workloads, stay accurate under pressure, and support smooth day-to-day operations. Known for a positive attitude, quick learning, and a consistent commitment to delivering high-quality work. Confident using basic digital tools and eager to build on existing skills to contribute in any new setting. Driven professional with a commitment to customer satisfaction and operational excellence. Collaborated effectively in team environments to meet and exceed performance targets. Demonstrated adaptability and problem-solving skills in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Warehouse Assistant
Wholesale Squad
London
04.2025 - Current
- Working 12 hours week (whilst studying at university) in a warehouse in London.
- Reduced delivery damages by 25% by ensuring customers' packages are well-packaged and secure for transit.
- Worked in a warehouse, packaging customer items and consistently demonstrating teamwork skills.
- Contributed to an efficient workflow, ensuring customer satisfaction through accurate and timely order fulfilment.
Food Trade Assistant
Sainsbury
London
09.2024 - 03.2025
- Worked in a team of three to efficiently stack shelves and maintain product displays at Sainsbury's.
- Increased customer satisfaction ratings by 20% by being the primary point of contact for troubleshooting and guidance.
- Developed excellent front-line customer service skills by proactively addressing customers' needs and communicating.
- Sainsbury's is a leading supermarket chain in the UK.
Exam Officer
Barking Abbey
Essex
01.2023 - 05.2023
- Assisted Barking Abbey in invigilating exams from May 2023 to July.
- Supported Barking Abbey School with exam invigilation from May to July 2023, ensuring all assessments were conducted fairly and efficiently.
- Prepared exam rooms, organised materials, and ensured students were settled and confident before starting.
- Monitored exam conditions to prevent misconduct and accurately recorded student attendance.
- Delivered calm, frontline support by responding to student queries and needs throughout each session.
- Maintained clear communication with staff and followed all exam regulations and safeguarding procedures.
- Contributed to a well-organised, compliant, and supportive testing environment.
- Barking Abbey is a school that conducts examinations.
Sales Assistant
Stone Pizzeria
London
06.2022 - 01.2023
- Ensuring the restaurant was well stocked and suitable, taking online and in person orders, and serving customers.
- Improved team productivity by 15% through effective collaboration in fast-paced, challenging environments.
- Improved time management by efficiently managing multiple tasks and ensuring timely service.
- Increased awareness by maintaining diligence and ensuring lofty standards of cleanliness and quality.
Education
B.Sc. - Business and Management
Queen Mary University of London
04-2026
BTEC National Extended Diploma -
Leyton Sixth Form College
01-2023
GCSE's -
Leytonstone School
01-2019
Skills
- MS Office
- Excel
- Word
- Stata
- Adaptable
- Problem Solving
- Time Management
- Customer Service
- Teamwork
- Communication
- Organisation
- Team player
- Customer service
- Time management
- Inventory control
- Packaging accuracy
- Exam invigilation
- Frontline support
- Visual merchandising
- Manual handling
- Warehouse operations
- Warehouse picking
- Flexible and adaptable
- Excellent communication
- Basic computer literacy
- Fast learner
Accomplishments
- Enhanced Workflow Efficiency: Improved package delivery efficiency by 20%, ensuring timely and safe deliveries for satisfied customers.
- Event Management Excellence: Organised events with an average of 60 attendees, boosting community engagement and participation.
- Boosted Team Productivity: Raised team productivity by 15% through effective collaboration and time management strategies.
- Achieved High Customer Satisfaction: Successfully maintained a 95% satisfaction rate, providing exceptional customer support and service.
Languages
English
Bengali
Custom Section
MS Office, Excel, Word, Stata, Adaptable, Problem Solving, Time Management, Customer Service, Teamwork, Communication, Organisation
Projects
- Micro Internship with Global Alpha, 2025-09-01, 2025-12-01, Completed a Micro-Internship collaborating with a project team to support Global Alpha in analysing how AI-driven tools and machine-learning models could enhance trading efficiency and profitability. Contributed to research on data-driven decision-making, evaluated potential use cases, and helped present insights on integrating AI into real-world investment strategies.
- Community Leader of Pokémon Go Society, 2025-01-01, Present, Assisted community leaders in organising in-person Pokémon Go events, such as 'Community Day,' where members of the QMUL Pokémon Go Society gather once a month on Saturdays and Sundays to play the game for three hours, with prizes awarded to participants. Helped organise an event that is happening in March 2025 with an estimated 65 people attending.
- Kids' Badminton Club, 2024-08-01, 2025-06-01, Assisted Queen Mary Badminton Society leaders in running a kids' badminton club every Wednesday at 5 PM.
Interests
- Sports, health and fitness, cooking, reading and politics
Timeline
Warehouse Assistant
Wholesale Squad
04.2025 - Current
Food Trade Assistant
Sainsbury
09.2024 - 03.2025
Exam Officer
Barking Abbey
01.2023 - 05.2023
Sales Assistant
Stone Pizzeria
06.2022 - 01.2023
B.Sc. - Business and Management
Queen Mary University of London
BTEC National Extended Diploma -
Leyton Sixth Form College
GCSE's -
Leytonstone School