MOHAMMED SARFARAZ
Southampton
Summary
Innovative and goal-oriented Management professional with over 10+ years of experience in US Healthcare industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. recently finished MSC Business and Management at University of Portsmouth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
OPTUM Global Advantage
09.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Complete oversight of Operations, Training, and Compliance for aligned teams.
- Making sure to meet the SLAs and reach/exceed the revenue targets.
- Creating and implementing workflows to facilitate structured support in all areas and issues.
- Conceptualizing and implementing new strategies to reduce cycle time and increase in productivity.
- Monitoring productivity and quality of the aligned teams on a daily basis and providing feedback on the areas of concerns.
- Performing daily huddles and weekly / Bi-weekly “One on One” sessions with the team members to carry out their job effectively.
- Creating dashboards for corporate reporting and leading weekly meetings with the Client on process progress and updates.
- Responsible for the client dealing and tracking all client feedbacks and queries and responding them on timely basis.
Team Leader
IKS Health
05.2012 - 08.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
MSC Business And Management -
University Of Portsmouth
Portsmouth, United Kingdom10.2023
Bachelor of Science - BSC Computer Science
St’ Francis Xavier’s Degree College
Hyderabad. India06.2014
Skills
- Team Building / Development
- Productivity and Performance Enhancement
- Customer Building / Retention
- Qualitative and Quantitative Mindset
- Goal Setting and Implementation
- Project Management
- Innovation and Initiatives taking
- Mentoring and Training
Timeline
Assistant Manager
OPTUM Global Advantage
09.2021 - 10.2022
Team Leader
IKS Health
05.2012 - 08.2021
MSC Business And Management -
University Of Portsmouth
Bachelor of Science - BSC Computer Science
St’ Francis Xavier’s Degree College
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