Mohammed Saif

• Prepared tenancy agreements, renewal documentation, and compliance paperwork for a portfolio of 200+ properties.
• Handled incoming calls, emails, and walk-in enquiries, maintaining a helpful and professional manner at all times.
• Supported the lettings and property management team with day-to-day admin including document preparation, filing, and responding to enquiries.
• Managed maintenance requests and logged issues with contractors to ensure timely resolutions.
• Assisted in scheduling property viewings and preparing marketing materials for new listings.
• Carrying out viewings
• Prepare and issue tenancy agreements, renewal documents, and compliance paperwork.
• Liaise with tenants, landlords, and contractors to coordinate move-ins, repairs, and property inspections.
• Conduct tenant referencing and ensure all Right to Rent checks are completed accurately.
• Carrying out Rent Reviews and analysing the property market.

Maintenance

• Coordinate property maintenance, repairs.
• Schedule maintenance appointments and ensure access arrangements are confirmed with tenants.
• Monitor progress of maintenance jobs and follow up with contractors to ensure timely completion.
• Maintain accurate records of reported issues, completed works, invoices, and contractor details.
• Assist with arranging quotes for repair works and submitting them for landlord approval.
• Communicate maintenance updates clearly to tenants and landlords to ensure transparency throughout the repair process.
• Manage relationships with contractors and maintenance teams.
• Ensure properties comply with health, safety and regulatory requirements.
• Conduct regular property inspections to identify maintenance issues
• Prioritise and resolve urgent maintenance issues.
• Maintain accurate records of maintenance works, contractor performance, and compliance documentation.