Mohammed Qadeer
Peterborough,Cambridgeshire
Summary
Highly skilled professional with expertise in numeracy, IT skills, and sales. Adept at adapting to new challenges with a competitive spirit and the ability to work under pressure. Proficient in problem solving, Microsoft Suite, and financial and data analysis. Committed to leveraging these skills for continued career growth in a dynamic environment. Offering analytical skills and keen eye for process improvement. Knowledgeable about data analysis, problem-solving, and collaborative teamwork. Eager to bring strong communication and organisational abilities to enhance operational efficiency.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Fund Operations Analyst
Aegon
Peterborough
05.2023 - 04.2025
- Ran control reports to ensure daily tasks have been completed
- Ensured compliance with company policies through rigorous audit processes.
- Managed project timelines for successful delivery on schedule.
- Conducted detailed data analysis to identify areas of improvement.
- Collaborating with different departments to prevent incidents
- Created factsheets & quarterly investment reports for external stakeholders
- Dealt with pricing queries for internal stakeholders
- Provided historical performance and volatility figures
- Analysed composite benchmarks to ensure weights are correct
- Data analysis on files that are sent from 3rd parties to ensure they're correct
- Reviewed data for annual expenses to ensure there were no discrepancies
Senior Pensions Quality Assurance Administrator
Aegon
Peterborough
09.2019 - 05.2023
- Collaborated with different departments to prevent incidents
- Liaised with different departments to improve processes
- Investigated root causes and issuing preventatives to reduce errors
- Data analysis on files that are sent from schemes to ensure all new joiners & changes are loaded correctly and efficiently
- Streamlined documentation to improve workflow efficiency.
- Provided prompt resolution of queries raised by clients related to product quality or standards.
- Assisted in training sessions for increased employee awareness about quality standards.
- Implemented corrective actions, leading to significant reduction in errors.
- Facilitated cross-departmental meetings to promote consistent understanding of quality goals across organisation levels.
Contact Centre Specialist
Aegon
Peterborough
01.2018 - 08.2019
- Answered calls in a professional manner
- Processed opt out queries
- Showed diligence when creating work requests for the administration team as some could be financially critical
- Implemented feedback from Quality Assurance reviews towards better service provision.
- Dealt with difficult customers, ensuring conflict resolution.
- Conducted outbound calls to improve brand loyalty.
- Handled customer queries for quicker resolution.
- Ensured smooth operations by maintaining up-to-date knowledge of company products.
- Adhered strictly to Data Protection Act guidelines during all interactions.
- Ability to work well with others and achieve assigned goals
Pricing Executive
Thomas Cook
Peterborough
05.2016 - 12.2017
- Conducted daily margin checks
- Updated pricing rules on different syndicator so this reflects correctly on the websites
- Audited pricing rules
- Diagnosed pricing issues
- Created brochures using various pricing tools
- Set up discounts so they apply to packages in the call centre as well as on the web
- Fostered a collaborative work environment to enhance team performance.
- Established key relationships with stakeholders, contributing towards long-term success of the company .
Customer Service Advisor
Thomas Cook
Peterborough
07.2014 - 04.2016
- Collaborated with various suppliers on the customers behalf to ensure a first call resolution
- Created a process guide for colleagues in order to the job effectively and efficiently
- Built rapport with clients through empathetic handling of concerns.
- Exceeded KPI targets when providing customer support via phone, email and chat.
- Tested new systems before they're released to ensure they worked correctly
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Enhanced brand loyalty, provided excellent service at all times.
- Assisted customers in product selection to boost sales.
Inbound/Outbound sales advisor
Fusion
Peterborough
07.2013 - 08.2013
- Engaged in continuous learning about industry developments for staying updated on relevant products and services.
- Developed strong understanding of company's offers and promotions, improving sales strategy.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries efficiently, resulting in improved relations.
- Followed up on potential leads, converting them into profitable deals.
- Executed outbound calls to prospective customers to increase sales volume.
- Boosted customer satisfaction by providing detailed product information.
Education
Accountancy and Finance -
Birmingham City University
09.2012 - 07.2014
A Level - Sociology, Religious Studies, Business Studies, Biology
Voyager Academy
09.2010 - 07.2012
10 GCSEs - undefined
Jack Hunt Secondary School
09.2004 - 07.2010
Skills
- Numeracy
- IT skills
- Sales skills
- Punctuality
- Teamwork
- Attention to detail
- Adaptability
- Competitive spirit
- Ability to work under pressure
- Problem solving
- SAGE
- FA2
- Proficient in microsoft suite
- Financial and data analysis
Personal Information
Age: 32
Custom
Available upon request.
References
References available upon request.
Timeline
Fund Operations Analyst
Aegon
05.2023 - 04.2025
Senior Pensions Quality Assurance Administrator
Aegon
09.2019 - 05.2023
Contact Centre Specialist
Aegon
01.2018 - 08.2019
Pricing Executive
Thomas Cook
05.2016 - 12.2017
Customer Service Advisor
Thomas Cook
07.2014 - 04.2016
Inbound/Outbound sales advisor
Fusion
07.2013 - 08.2013
Accountancy and Finance -
Birmingham City University
09.2012 - 07.2014
A Level - Sociology, Religious Studies, Business Studies, Biology
Voyager Academy
09.2010 - 07.2012
10 GCSEs - undefined
Jack Hunt Secondary School
09.2004 - 07.2010
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