Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
MOHAMMED NASAR

MOHAMMED NASAR

Yardley, Birmingham,West Midlands

Summary

I am a confident and highly organised professional and am skilled in working under pressure and adapting to new situations and challenges. I am a detail-oriented team player with strong analytical skills. Having the ability to handle multiple projects simultaneously with a high degree of accuracy, I am a dependable candidate who has been successful at managing multiple priorities with a positive attitude. I have a naturally enquiring mindset with the ability to add value through logical planning and technical ability, as well as having the ability to communicate financial or technical analysis to non-technical audiences.

Overview

22
22
years of professional experience

Work History

Pricing Optimisation Manager

HomeServe
Walsall, West Midlands
08.2018 - Current
  • Responsible for managing and co-ordinating pricing optimisation activity, across acquisition and back-book pricing, including standard pricing, risk based pricing and the retention discount strategy
  • Operating regular controls and management information to ensure adherence to the Pricing Framework. Delivering regular, timely reporting to demonstrate adherence and / or highlighting where improvement areas are required
  • Implementing pricing initiatives in conjunction with other areas of the business and managing post-implementation checks to document and ensure that these initiatives operated as expected
  • Working with other areas of the Commercial team to support implementation of pricing changes, providing a robust control framework and maintaining systems and processes across all elements of policy pricing
  • Ensuring all activity adheres to HomeServe's financial requirements and enabling the company to grow sustainably whilst being in line with our low regulatory risk appetite and in line with industry good practice
  • Regular reporting of pricing distribution in an appropriate level of detail, identifying anomalies and the root cause and supporting corrective strategies
  • Analysed financial performance to implement key improvement strategies
  • Applied advanced Excel skills to efficiently analyse large data sets
  • Developed strategies to increase profits and cost savings
  • Designed dashboards to enhance Business Intelligence and KPI reporting

Marketing Manager

HomeServe
Walsall, West Midlands
05.2016 - 08.2018
  • Responsible for the Outbound Telemarketing channel with duties including data selection based on data insights as well as managing the dialling schedule
  • Working closely with the operations team and the call centre management to ensure outbound dialling is optimised via a rotating dialling schedule and careful selection of data files and campaigns
  • Monitoring and reporting on key KPI's to ensure the activity is performing within business appetite
  • Analysed customer data and campaign performance to drive improvements
  • Developed cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns

VAS Performance Coach

HomeServe
Walsall, West Midlands
06.2014 - 04.2016
  • Working closely with billing teams in our affinity partners call centres as part of the 'Value Added' services channel
  • Responsibilities included coaching the front line agents as well as working closely with the management team with the aim of improving the HomeServe 'offer' and 'transfer' rate KPIs as well as managing the partner relationship through this channel
  • Scoping and developing offer/pricing/proposition strategies to help drive Customer response, including strategies to improve and protect Customer transfer and conversion rates
  • Provided regular reporting and MI for the whole call centre and analysed the data to identify opportunities for improvement
  • Liaised with all internal & external stakeholders to ensure activity is well planned, well thought through, well briefed and executed

Retention Executive

HomeServe
Walsall, West Midlands
11.2007 - 05.2014
  • Maximised customer retention through upselling and cross-selling
  • Exceeded sales and retention targets through personal and team accountability
  • Maintained product and service knowledge for reliable customer guidance
  • Handled calls promptly and professionally using proven telesales skills

Lead Sales Executive

Communications
10.2005 - 06.2007
  • At Krystal Communications I started as a sales executive dialling out to prospective customers on behalf of an energy company selling gas central heating breakdown cover
  • The key focus here was on sale orders and meeting targets so a ‘can do' attitude was essential as was keeping myself motivated at all times
  • After a period of 7 months into this role I was promoted to a lead sales executive where I was able to strengthen my team building, interpersonal and problem solving skills
  • In addition to me having to meet my own targets I was also helping other members of the team by coaching and training them and also was looking after new recruits to ensure they had the necessary knowledge and skills in order for them to perform their duties well and meet/exceed their own sales targets

Security Personnel

Chubb Security
09.2001 - 05.2005
  • As a security officer I was put in a position which placed a great amount of trust in me as the position held great responsibility in assuring the safety of company personnel and property
  • This position involved working long hours and some nights so it required myself to be extra vigilant and confident in dealing with members of the public as well as company personnel
  • This was a position which I undertook whilst studying at university and so was working during term time to start off with later taking on a full time position
  • Working whilst studying allowed me to improve my time management skills as well as prioritising workloads

Education

HND - Pharmaceutical Chemistry

DeMontfort University, Leicester
04.2001 -

A-Levels -

Handsworth Grammar School, Birmingham
07.2000

Studied: Biology ( B ), Chemistry ( C ), Mathematics with Statistics ( C ) and General Studies ( D )

GCSEs -

Washwood Heath School, Birmingham
07.1997

9 grades A - C, including Mathematics, Science & English Language.

Skills

  • MI reporting
  • Attention to detail
  • Strategic thinker
  • Strong time management
  • Data analysis
  • Pricing strategy
  • Strong analytical skills
  • Excellent communication and presentation skills
  • Driving continuous improvements
  • Optimising & streamlining processes
  • Stakeholder relationship management
  • Tracking key performance indicators
  • Intelligence gathering
  • Regulatory requirements
  • Quality assurance controls

Additional Information

I am an advanced user of various computer software packages specialising in Microsoft Excel. This includes the use of pivot tables and a vast catalogue of formulae. I am also an experienced user of Customer Management Systems and understand the intricacies of how they operate.


The experience and exposure I've had across various business areas over the years has given me the ability to view things holistically and understand how a change to one part of the business can directly or indirectly affect other areas of the business, thus allowing me to take these things into consideration and making informed proposals / decisions.


In my spare time I enjoy entertaining my 3 children and doing a variety of activities to keep them busy. When I do manage to get some personal time I enjoy cooking, gardening and am also a keen DIY enthusiast. I also enjoy a variety of sports including cricket & snooker. Furthermore, I like to keep up to date on current affairs.

Timeline

Pricing Optimisation Manager - HomeServe
08.2018 - Current
Marketing Manager - HomeServe
05.2016 - 08.2018
VAS Performance Coach - HomeServe
06.2014 - 04.2016
Retention Executive - HomeServe
11.2007 - 05.2014
Lead Sales Executive - Communications
10.2005 - 06.2007
Security Personnel - Chubb Security
09.2001 - 05.2005
DeMontfort University - HND, Pharmaceutical Chemistry
04.2001 -
Handsworth Grammar School - A-Levels,
Washwood Heath School - GCSEs,

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MOHAMMED NASAR